Michelle Donaldson
Winterville,NC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse IV-Oncology Surgery Clinic
ECU Health
05.2023 - Current
- Coordinate comprehensive care for oncology surgery patients, fostering strong interdisciplinary relationships to ensure optimal treatment outcomes.
- Implement evidence-based practices in oncology nursing, driving improvements in patient recovery times and satisfaction rates.
- Provide compassionate support to patients and families, offering education on post-operative care and symptom management.
- Develop and introduce new patient care protocols, enhancing the efficiency of the oncology surgery clinic's operations.
- Meticulously manage patient records and treatment plans, ensuring accurate documentation and seamless continuity of care.
Call Center Consultant - Nurse Advice Line
Vidant Medical Center
01.2020 - 05.2023
- Guide patient care for 150 facilities, enhancing outcomes with expert nursing advice.
- Facilitate seamless communication, improving healthcare accessibility and patient satisfaction.
- Analyze medical scenarios, recommending care paths to minimize unnecessary hospital visits.
- Document patient interactions meticulously, ensuring compliance and continuity of care.
- Fostered seamless communication between medical facilities and patients, ensuring timely and accurate information exchange.
Registered Nurse II - Ambulatory Surgery Unit
Vidant Medical Center
01.2019 - 01.2020
- Delivered care to post-surgical patients, enhancing recovery outcomes.
- Led as Charge Nurse, coordinating team efforts for optimal patient care.
- Managed diverse cases in Gynecology, Orthopedics, Urology, ENT.
- Improved patient satisfaction through collaborative care strategies.
Nurse Care Manager
Vidant Medical Center
01.2016 - 01.2019
- Managed care for diverse patients, improving health outcomes through education and collaboration.
- Enhanced patient satisfaction by streamlining care processes for Medicaid and Medicare recipients.
- Coordinated with families and providers, achieving measurable improvements in patient health.
- Addressed complex medical needs, resulting in significant improvements in patient management.
Service Line Assist Team
Vidant Medical Center
01.2009 - 01.2016
- Implemented patient care plans, contributing to better health outcomes and reduced hospital visits.
- Adapted to diverse maternal care roles, enhancing patient care quality across departments.
- Collaborated with a team of 10 nurses, optimizing newborn and maternal care services.
- Improved patient documentation processes, ensuring accuracy and compliance.
Registered Nurse I
Vidant Medical Center
01.2005 - 01.2009
- Delivered exceptional care in labor, delivery, and nursery settings, meeting division needs.
- Contributed to a specialized care team, impacting overall service line efficiency.
- Provided high-risk maternity care, enhancing patient outcomes and team collaboration.
- Led electronic records management, ensuring accuracy and compliance.
- Mentored new nurses, fostering skill development and unit efficiency.
- Served as charge nurse, optimizing workflow and resource allocation.
Education
Bachelor of Science - Nursing
Fayetteville State University
Fayetteville, NC01.2020
Associate of Science - Nursing
Pitt Community College
Winterville, NC01.2005
Skills
- Comprehensive case coordination
- Healthcare Education
- EMR Software
- Telehealth Services
- Patient Advocacy
- Culturally-sensitive care
- Chart updating
- Patient consultation
- Licensed RN
Certification
- Licensed Registered Nurse, 201475
- BLS Certification, BLS for Healthcare Providers
Timeline
Registered Nurse IV-Oncology Surgery Clinic
ECU Health
05.2023 - Current
Call Center Consultant - Nurse Advice Line
Vidant Medical Center
01.2020 - 05.2023
Registered Nurse II - Ambulatory Surgery Unit
Vidant Medical Center
01.2019 - 01.2020
Nurse Care Manager
Vidant Medical Center
01.2016 - 01.2019
Service Line Assist Team
Vidant Medical Center
01.2009 - 01.2016
Registered Nurse I
Vidant Medical Center
01.2005 - 01.2009
Bachelor of Science - Nursing
Fayetteville State University
Associate of Science - Nursing
Pitt Community College
Similar Profiles
Damara WardDamara Ward
Nursing Assistant at ECU HealthNursing Assistant at ECU Health
Christina EckerChristina Ecker
Registered Nurse, Medical-Surgical Unit at ECU HealthRegistered Nurse, Medical-Surgical Unit at ECU Health
Dana KellarDana Kellar
MSW Student Intern at ECU HealthMSW Student Intern at ECU Health
Carlotta HarveyCarlotta Harvey
Youth Development Director at Goldsboro Family YMCAYouth Development Director at Goldsboro Family YMCA
Michael MintzMichael Mintz
Cardiac Surgery Nurse Specialist at ECU PhysiciansCardiac Surgery Nurse Specialist at ECU Physicians