Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Dorsey

Portland

Summary

Dedicated professional with a proven track record of leadership and excellence in security operations, customer service, and team management. Skilled in inspiring staff to perform at their best. Friendly and engaging leader known for multitasking, policy development, staff training, and recruiting. Consistently inspires great customer service and achieves high levels of customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Corporate Security Manager

McMenamins Inc.
05.2015 - Current
  • Responsible for overseeing and facilitating training to ensure the consistency of all security and guest services operations
  • Implement and maintain policies to assure the safety of customers, employees, properties, and assets
  • Recruit, train, discipline, and schedule security personnel accordingly
  • Review reports and conduct investigations as necessary
  • Attend unemployment hearings, court, and civil hearings when needed

Asset Protection Specialist

The Home Depot
07.2014 - 05.2015
  • Was responsible for preventing financial loss caused by theft and fraud, while supporting safety and environmental program compliance in multiple stores
  • Utilized tools and skills to minimize loss to the company including but not limited to: identifying incidents of theft and fraud, reviewed CCTV and exception reports, monitored stores physical security, prepared detailed case reports, preserved evidence, positively interacted with law enforcement, testified in criminal and civil court actions, and drove a shrink eliminating culture

Program Manager

Community Access Services
09.2012 - 07.2014
  • Was responsible for management and operation of a 5-person group home
  • Contributed to a supportive stable environment for residents who varied in age and condition
  • Supervised and trained direct care staff with the assistance of a registered nurse
  • Lead the development and implementation of individual support plans (ISP’s) for residents
  • Coordinated services with consultants and other healthcare providers, and served as a liaison with parents, guardians, neighbors, and county case managers
  • Coordinated staff scheduling and was available to cover shifts in case of unexpected absences
  • Ensured all staff were in compliance with ISP’s, support documents, agency policy, and Oregon Administrative Rules (OAR’s)
  • Ensured the health and well-being of residents by following doctors’ orders, administering medications, handling resident financial responsibilities, and community integration

Education

Associate’s Degree - General Studies

Mount Hood Community College
Gresham, Oregon
10.2019

Skills

  • Emergency Management
  • CCTV Monitoring
  • Inventory Protection
  • Risk Management Assessment
  • Expertise in Conflict Resolution
  • Client Relations
  • Proficient in Microsoft Word
  • Excel Proficiency
  • Email Management
  • Emergency Preparedness

Certification

  • CPR First Aid & AED
  • DPSST Unarmed Private Security Professional
  • DPSST Executive Manager

Timeline

Corporate Security Manager

McMenamins Inc.
05.2015 - Current

Asset Protection Specialist

The Home Depot
07.2014 - 05.2015

Program Manager

Community Access Services
09.2012 - 07.2014

Associate’s Degree - General Studies

Mount Hood Community College

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Michelle Dorsey