Michelle Dunbar
Derby,KS
Summary
Dynamic leader with a proven track record at Kohls, enhancing departmental success through strategic planning and team development. Excelled in customer relations and multitasking, significantly improving organizational effectiveness and customer satisfaction. Skilled in POS software and adept at fostering a positive work environment, driving both team and customer loyalty.
Results-driven professional prepared for leadership role. Demonstrates strong focus on team collaboration and achieving results. Skilled in strategic planning, project management, and effective communication. Known for reliability and adaptability in dynamic environments.
Overview
12
12
years of professional experience
Work History
Department Lead
Kohls
07.2022 - Current
- Solicited Credits
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Implemented innovative solutions to resolve recurring issues, increasing overall departmental success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Keyholder/Wait Staff Member
Village Inn Pancake House
02.2020 - 03.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Waitress
Town and Country Restaurant
10.2012 - 05.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Southeast Highschool
Wichita, KS05-2012
Skills
- Documentation
- Team development
- Verbal and written communication
- Strategic planning
- Task delegation
- Customer relations
- Adaptability and flexibility
- Team leadership
- POS software
- Customer service
Timeline
Department Lead
Kohls
07.2022 - Current
Keyholder/Wait Staff Member
Village Inn Pancake House
02.2020 - 03.2022
Waitress
Town and Country Restaurant
10.2012 - 05.2019
High School Diploma -
Southeast Highschool
Similar Profiles
Alexia VegaAlexia Vega
Order Fulfillment at KohlsOrder Fulfillment at Kohls
Keisha DehaneyKeisha Dehaney
Cashier at KohlsCashier at Kohls
McKenzye IslerMcKenzye Isler
Cashier at KohlsCashier at Kohls