Michelle Dunphy
Peoria,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
401K Specialist
Charles Schwab
04.2022 - Current
- Skilled in call center operations.
- Customer interface expertise.
- Multi-line phone operation proficiency.
- Adheres to customer service procedures.
- Fast learner.
- Highly dependable.
- Answer calls and assist participants with their account
Smile Guide/ Sales Rep
Smile Direct Club
03.2021 - 04.2022
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Seasonal Worker
Costco
11.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science -
Carrington College - Phoenix
Phoenix, AZ03.2021
Dental Assistant Certification - Dental Assistant
Carrington College - Phoenix
Phoenix, AZ06.2020
Skills
- Multitasking Abilities
- Decision-Making
- Cultural Awareness
- Problem-Solving
- Good Telephone Etiquette
- Dependable and Responsible
- Organization and Time Management
- Flexible and Adaptable
- Active Listening
Timeline
401K Specialist
Charles Schwab
04.2022 - Current
Smile Guide/ Sales Rep
Smile Direct Club
03.2021 - 04.2022
Seasonal Worker
Costco
11.2020 - 02.2021
Associate of Science -
Carrington College - Phoenix
Dental Assistant Certification - Dental Assistant
Carrington College - Phoenix