Dawit Fekadu
Las Vegas,Nevada
Summary
Capable 401k specialist with significant background in insurance, healthcare, and customer service over a 4-5 year career. Diligently complete in-depth assessments to support administrative requirements with streamlined, logical systems. Decisive leader with strong project management skills and data-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
401K Specialist
Merrill Lynch
Las Vegas, NV
02.2022 - Current
- Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
- Reconciled HSA, FSA and 401K elections against vendor records and reported weekly demographic changes to HR, payroll and 401K vendor.
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
- Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
Insurance Agent
E-Telequote
Las Vegas, NV
02.2020 - 01.2022
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Increased sales by 10%
Customer Service Representative
CVS Health
Las Vegas, NV
12.2018 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed over 50 customer calls per day.
Education
No Degree - Cyber Security
University of Nevada - Las Vegas
Las Vegas, NV06.2023
Skills
- Policy and Procedure Management
- Customer Interaction
- Customer Support
- Loyalty Programs
- Document Analysis
- Customer Satisfaction
- Benefits Options
- Account Planning and Management
- High-Volume Environments
Certification
- Licensed in Life and Health insurance
Languages
Amharic
Native or Bilingual
Timeline
401K Specialist
Merrill Lynch
02.2022 - Current
Insurance Agent
E-Telequote
02.2020 - 01.2022
Customer Service Representative
CVS Health
12.2018 - 01.2020
No Degree - Cyber Security
University of Nevada - Las Vegas
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