Summary
Overview
Work History
Education
Skills
Timeline
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Michelle durso

Watsonville

Summary

Compassionate caretaker with extensive experience at IHSS, excelling in personal care and emotional support. Proven ability to enhance resident satisfaction through effective meal preparation and safety awareness. Developed strong relationships with clients, ensuring their comfort and well-being while maintaining a clean and safe environment. Skilled in medication distribution and attentive to health changes.

Overview

38
38
years of professional experience

Work History

Caretaker

IHSS - In Home Supportive Services
09.2025 - Current
  • Maintained cleanliness and organization of living spaces to promote a safe environment.
  • Supported meal preparation and dietary needs, adhering preference.
  • Assisted mentally illness resident with daily living activities, ensuring comfort and well-being.
  • Learned proper safety procedures and equipment usage to enhance caregiving effectiveness.
  • Provided compassionate care to resident, assisting with daily tasks such as personal grooming.
  • Remained alert to problems or health issues of client and competently responded.
  • Developed strong relationship with resident, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Addressed emergency situations with calm and efficiency, ensuring resident safety.
  • Promoted culture of respect and empathy, leading by example and setting positive tone.
  • Organized transportation for resident to appointments, improving access to essential services.
  • Increased resident satisfaction, listening to feedback and making necessary adjustments.
  • Developed and enhancing their outdoor enjoyment and activity options.

Food Delivery Driver

Instacart
08.2013 - Current
  • Delivered food promptly and accurately, ensuring customer satisfaction and repeat business.
  • Navigated routes efficiently using GPS technology to optimize delivery times.
  • Managed cash transactions, maintaining accuracy in financial handling during deliveries.
  • Communicated effectively with customers regarding order status and any potential delays.

Caretaker

Denise Leonberger - POA
06.2020 - 12.2023
  • Assisted resident with daily living activities, ensuring comfort and well-being.
  • Lived with him, monitored with everything such as meal preparation, cleaning, personal grooming.
  • Provided him with rides to appointments.
  • Shopped food for him and put away the food and other items.
  • Gave him medications, eye drops.
  • Monitored resident health and reported changes to my staff.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationship with resident and family, fostering trust and open communication.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Enhanced living spaces, leading regular maintenance and repair efforts.
  • Maintained safe and clean environment, ensuring compliance with health and safety standards.

Financial Analyst

Cadbury Schweppes Headquarter
10.1987 - 06.1995
  • Developed financial models to analyze trends and forecast revenue growth.
  • Conducted variance analysis to identify discrepancies between budgeted and actual figures.
  • Collaborated with cross-functional teams to streamline budgeting processes and enhance reporting accuracy.
  • Prepared comprehensive financial reports for senior management, facilitating informed decision-making.
  • Utilized advanced Excel functions and ERP systems to optimize data analysis workflows and reporting processes.
  • Facilitated smoother internal audits, standardizing documentation and evidence collection procedures.

Education

Bachelor of Science - Management Information Systems

Gardner-Webb University
Boiling Springs, NC
08-1987

Skills

  • Housekeeping tasks
  • Personal care
  • Safety awareness
  • Meal preparation
  • Medication distribution
  • Emotional support

Timeline

Caretaker

IHSS - In Home Supportive Services
09.2025 - Current

Caretaker

Denise Leonberger - POA
06.2020 - 12.2023

Food Delivery Driver

Instacart
08.2013 - Current

Financial Analyst

Cadbury Schweppes Headquarter
10.1987 - 06.1995

Bachelor of Science - Management Information Systems

Gardner-Webb University

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Michelle durso