MICHELLE D WILDER

Completed a certification program in strategic life coaching and continued building on those skills through coursework, self-study, and practice scenarios.

• Earned a Strategic Life Coach Practitioner certification, with a focus on listening to understand, goal setting, values clarification, and accountability-based coaching.
• Practiced coaching frameworks and reflective questioning techniques through coursework and peer practice sessions.
• Used assessment tools — Clifton Strengths, VIA Character Strengths, SWOT Analysis, Myers-Briggs Type Indicator — to identify strengths and build an individualized development plan.
• Built and tracked personal action plans with measurable benchmarks, adjusting course along the way — the same kind of planning this role calls for.
• Studied behavior change, resilience, motivation, and how people move through transitions.
• Built empathy, cultural awareness, and collaborative problem-solving skills for future coaching and mentoring work.
• Self-motivated, with a strong sense of personal responsibility.

Write and edit long-form personal-development content for an independent publication, keeping a consistent style and tone across everything published.

• Write, edit, and proofread long-form articles and guides, keeping content accurate, consistent, and true to a defined style guide.
• Conducted thorough research to ensure accuracy and relevance of published articles.
• Turn written content into clear, well-organized resources — workbooks and guides — for a general audience.
• Completed a 30-hour Copywriting Masterclass.

Responsible for recruiting, developing, and sustaining diverse teams with a clear focus on engagement and retention.

• Managed interviewing, hiring, and onboarding during a period of rapid growth while maintaining 95% retention.
• Implemented a schedule of one-on-one check-in meetings to build high-trust and empowered teams with a strong focus on engagement, coaching, and retention.
• Trained and mentored team members on standard operating procedures and safety protocols.
• Streamlined electronic tracking systems to improve inventory and workflow management tools, reducing waste and material costs.
• Resolved issues quickly to maintain productivity goals.

Responsible for developing and sustaining diverse teams while coordinating projects and programs to develop, implement, and sustain continuous improvement activities.

• Facilitated Kaizen and A3 problem-solving initiatives that improved flow, reduced wait times by 11+ hours, and increased First-Time Yield by 5%.
• Collaborated cross-functionally to support capacity planning, staffing, and production commitments.
• Implemented Daily Management systems to drive engagement and accountability.
• Led process improvements resulting in $500K annual materials savings and measurable efficiency gains.