MICHELLE DZAFIC
St Louis,United States
Summary
Experienced in the banking industry for 19 years. Committed to maintaining high levels of accuracy and efficiency, as well as exceeding branch goals. I am very energetic and friendly, love seeing new faces and meeting different people. I get along great with everyone because of my easy-going personality. I am a hard, dedicated and goal-oriented worker! I like to be on task and organized, and anything that comes my way is done right away. Although I have strengths, I also have some weaknesses. I easily find myself checking and rechecking my work in order to make sure it's perfect. In contrast, I can easily pick up on training and can complete any job I set for myself.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Teller
SCOTT CREDIT UNION
St Louis, United States
05.2019 - Current
- Learned members financial needs through personalized conversations, which established trust and presented opportunities to cross-sell products and services.
- Answered inquiries regarding account balances, transaction history, services charges and interest rates.
- Met or exceeded sales goals
- Processed loan payments, withdrawals, cash deposits, cash advances and bonds. Sold Cashiers Checks and Money Orders.
- Educated members on use of website and mobile app.
- Processed monthly branch audits, b vault and coin daily
Teller
NEIGHBORS CREDIT UNION
, United States
04.2017 - 05.2019
- Processed loan payments, withdrawals, cash deposits, cashier's checks, money orders, and cash advances.
- Balanced vault, atm, and coin machine
- Increased sales goals by referring products and services to meet members needs
- Maintained friendly and professional member interactions
Teller
UMB BANK
St Louis, United States
02.2015 - 03.2017
- Processed customer cash and change orders
- Balanced coin machine and vault nightly
- Branch opening and closing.
- Answered telephone inquiries on products including checking, savings, loans, and lines of credit
Teller
ST. LOUIS COMMUNITY CREDIT UNION
, United States
08.2003 - 06.2014
- Processed member transactions including deposits, withdrawals, money orders, and cashiers checks.
- Delivered prompt, accurate and excellent member service
- Trained new employees
- Adhered to security and audit procedures
- Exceeded quarterly sales goals
Education
High School Diploma -
AFFTON HIGH SCHOOL
05.2000 - 05.2004
Skills
Compliance, banking laws and regulations
undefinedTimeline
Teller
SCOTT CREDIT UNION
05.2019 - Current
Teller
NEIGHBORS CREDIT UNION
04.2017 - 05.2019
Teller
UMB BANK
02.2015 - 03.2017
Teller
ST. LOUIS COMMUNITY CREDIT UNION
08.2003 - 06.2014
High School Diploma -
AFFTON HIGH SCHOOL
05.2000 - 05.2004
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