Michelle Eagle
Buckeye,AZ
Summary
Accomplished Certified Pharmacy Technician with a track record of enhancing customer satisfaction and streamlining prescription processes at Humana. Skilled in data entry and demonstrating exceptional problem-solving abilities, adept at insurance processing and delivering personalized service. Proven expertise in improving patient adherence and efficient multitasking, significantly contributing to operational excellence.
Overview
14
14
years of professional experience
Work History
Certified Pharmacy Technician
Humana
03.2021 - Current
- Answered Inbound/Outbound phone calls and addressed questions from customers and healthcare providers.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Proficient in Microsoft Office Programs
- 2 years Specialty Pharmacy Experience
- Proficient in ScriptMed, Argus, CRM, and Evincemed
- Rx Delivery Scheduling Experience
Certified Pharmacy Technician
Aetna
02.2016 - 01.2021
- Reviewed prior authorization requests in detail as per established criteria and protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
Certified Pharmacy Technician
Roadrunner Pharmacy
05.2011 - 06.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
Education
Diploma - General Studies
Issaquah High School
Issaquah, WA06.1996
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Updating medication histories
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Medicare and medicaid process
- Insurance processing
Timeline
Certified Pharmacy Technician
Humana
03.2021 - Current
Certified Pharmacy Technician
Aetna
02.2016 - 01.2021
Certified Pharmacy Technician
Roadrunner Pharmacy
05.2011 - 06.2015
Diploma - General Studies
Issaquah High School