Michelle Earickson
Williamsburg,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Family Caregiver
Robert Earickson
Williamsburg, NM
06.2022 - 02.2025
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Ensured safety and comfort for patient through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Coordinated healthcare appointments for patient, ensuring timely access to necessary medical services.
- Provided end-of-life care and support for patient, ensuring dignity, comfort, and emotional closure during difficult times.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided compassionate and patient-focused care to cultivate well-being.
CNA/Unit Secretary
Sierra Vista Hospital
Truth Or Consequences, New Mexico
08.2021 - 02.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Customer Service Representative
Teleperformance USA
Truth Or Consequences, New Mexico
07.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Merchandiser
Acosta Sales & Marketing
Truth Or Consequences, New Mexico
01.2021 - 03.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Nurse Aide Basic
New Mexico State Veteran's Home
Truth Or Consequences, New Mexico
02.2020 - 12.2020
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept accurate records of patients' care, condition, and progress.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ01.2027
Associate of Applied Science - Healthcare Administration
Brown Mackie College
Akron, OH02.2008
Skills
Customer service
Cash handling
Problem-solving
Time management
POS systems
Active listening
Product knowledge
Product knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Caregiver
Robert Earickson
06.2022 - 02.2025
CNA/Unit Secretary
Sierra Vista Hospital
08.2021 - 02.2022
Customer Service Representative
Teleperformance USA
07.2021 - 08.2021
Merchandiser
Acosta Sales & Marketing
01.2021 - 03.2021
Nurse Aide Basic
New Mexico State Veteran's Home
02.2020 - 12.2020
Bachelor of Science - Psychology
Grand Canyon University
Associate of Applied Science - Healthcare Administration
Brown Mackie College