Summary
Work History
Education
Skills
Timeline
Generic

Michelle Edward

Ashland

Summary

Driven, organized and resourceful, with a knack for streamlining processes and improving efficiency, strong multitasking abilities in a collaborative or independent setting. Transitioning into new field, leveraging skills in management and communication. Aiming to bring meticulous attention to detail and resourcefulness to a new and challenging role.

Work History

Bed and Breakfast Operator

Peacock B&B
Manitou Springs, CO
  • Managed daily operations, ensuring smooth guest check-in and check-out processes.
  • Prepared and served breakfast, maintaining high standards of food safety and hygiene.
  • Coordinated room reservations using property management software to optimize occupancy rates.
  • Handled guest inquiries and concerns, providing exceptional customer service to enhance satisfaction.
  • Developed promotional materials to attract new guests, increasing visibility in local markets.
  • Adapted to the evolving needs of guests and industry trends by continually reviewing operational strategies, making appropriate adjustments as needed.
  • Oversaw maintenance tasks, preserving the charm of the historic property while ensuring modern amenities were available for guest comfort.
  • Designed appealing menus for breakfast offerings that catered to various dietary preferences, enhancing overall guest experience.
  • Maintained accurate financial records, allowing for informed decision-making regarding operational expenses and revenue generation.
  • Optimized website content and online presence, leading to increased bookings from online channels.
  • Coordinated events such as weddings or retreats on-site, ensuring seamless execution of all aspects from planning stages through event day logistics.
  • Cultivated a reputation for exceptional hospitality in the local community by consistently exceeding expectations of both first-time visitors and loyal returning guests alike.
  • Collaborated with local businesses and tourism organizations to develop mutually beneficial partnerships.
  • Developed creative packages and special offers to attract new clientele and boost revenue during off-peak seasons.
  • Managed inventory effectively, reducing waste while maintaining consistent availability of necessary supplies.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Coordinator - Domestic Technician

Self Employed
St Louis, MO
  • Coordinated project timelines and deliverables to ensure alignment with client expectations.
  • Developed and implemented efficient scheduling processes for multiple concurrent projects.
  • Managed client communications, fostering strong relationships and ensuring satisfaction.
  • Streamlined resource allocation, optimizing team productivity and project outcomes.
  • Conducted regular assessments of project workflows, identifying areas for improvement.
  • Analyzed project data to refine strategies and improve operational efficiency.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

RMA/CNA Hospice

Self-employeed
St Louis, MO
  • Provided compassionate care to clients, ensuring comfort and safety in daily activities.
  • Assisted with personal hygiene tasks, enhancing client dignity and self-esteem.
  • Administered medications as prescribed, maintaining accurate records for compliance.
  • Implemented efficient scheduling of client visits, optimizing time management and service delivery.
  • Fostered strong relationships with clients and families, promoting trust and effective communication.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, Dementia, Parkinson's disease and muscular dystrophy.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

RMA/CNA - Healthcare

St. Louis College of Health Careers
St Louis, MO
01-2020

Skills

  • Food preparation
  • Interior design
  • Property maintenance
  • Social media promotion
  • Hospitality expertise
  • Staff training and development
  • Outstanding communication skills
  • Marketing

Timeline

Bed and Breakfast Operator

Peacock B&B

Coordinator - Domestic Technician

Self Employed

RMA/CNA Hospice

Self-employeed

RMA/CNA - Healthcare

St. Louis College of Health Careers

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