MICHELLE EFFERTZ
Yaphank,NY
Summary
Dedicated and adaptable professional with over 10 years of experience in managing diverse business functions. Proficient in office management, accounts receivable, and contract management. Recognized for improving processes and delivering high-quality customer service. Demonstrated capability in multitasking and effective team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Director
PCS of Eastern Long Island
Westhampton Beach, New York
09.2023 - 12.2025
- Direct daily operations, staff integration, and project management to refine processes, assuring top-tier efficiency and excellent service delivery
- Administer payroll, invoicing, collections, and logistical arrangements for CEO travel
- Lead scheduling and coordination of client jobs and service calendar, while managing high-volume calls and email inquiries.
- Develop and implement marketing campaigns, track ROI, and design client-facing materials
- Ensure client satisfaction through post-appointment follow-up initiatives and quality oversight, which resulted in 200% more positive Google reviews
- Mentor and develop staff, enhancing productivity and team performance
Marketing Director
Isolation Systems, Inc.
Wading River, New York
01.2018 - 01.2022
- Directed corporate marketing strategy and operational execution for high-profile campaigns
- Managed cross-functional teams, coordinated events, and supervised marketing collateral development
- Oversaw planning, scheduling, and staff coordination to meet operational goals
- Analyzed market trends to identify opportunities for growth and innovation
- Oversaw digital marketing initiatives, including social media and email campaigns
- Updated web pages and social media profiles with engaging and current content
- Maintained up-to-date knowledge of industry trends and competitive landscape
Regional Marketing Team Leader
Summit Retail Solutions
Long Island, USA
01.2014 - 01.2017
- Led multiple teams to execute regional marketing strategies and achieve organizational sales goals
- Provided staff training, mentorship, and performance coaching
- Managed schedules, team workflows, and operational priorities
- Led marketing campaigns to enhance brand visibility and customer engagement
- Managed cross-functional teams to execute promotional activities and events
- Conducted thorough candidate screenings to identify qualified applicants
- Organized and facilitated interview schedules for hiring teams and candidates
Customer Service / Sales Support
Major Homes Corp.
Bayside, USA
01.2012 - 01.2014
- Maintained professional client relations and resolved service issues efficiently
- Supported operational workflows and team objectives while maintaining high standards of service
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
- Collaborate closely with team members to achieve project objectives and meet deadlines
Health and Safety Instructor (Volunteer / Self-Employed)
American Red Cross
Mineola, USA
01.2008 - Current
- Plan and execute training programs to enhance organizational efficiency and employee development
- Manage multiple projects and coordinate with partner agencies for program delivery
- Collaborate with local organizations to promote safety awareness initiatives
- Facilitate engaging workshops on emergency preparedness and response
Education
Associates Degree -
SUNY Old Westbury
Skills
- Executive-level administrative management
- Task prioritization
- Analytical thinking
- Self motivation
- Excellent communication
- Client relationship specialist
- Professional writing proficiency
- Calendar coordination
- Resource allocation
- Streamlining workflows
- Order processing
- Payroll administration
- Accounts receivable management
- File organization
- Conflict resolution expertise
- Vendor relationships
- Event planning
- Project coordination
- Staff training and development
- Team collaboration
- Marketing oversight
- Process optimization
- Microsoft Office Suite
- CRM strategy implementation
- Google Analytics
- Social media platforms
Certification
Certified American Red Cross Health and Safety Instructor, 01/01/08, Present, CPR, First Aid, Blood Borne Pathogens
Timeline
Administrative Director
PCS of Eastern Long Island
09.2023 - 12.2025
Marketing Director
Isolation Systems, Inc.
01.2018 - 01.2022
Regional Marketing Team Leader
Summit Retail Solutions
01.2014 - 01.2017
Customer Service / Sales Support
Major Homes Corp.
01.2012 - 01.2014
Health and Safety Instructor (Volunteer / Self-Employed)
American Red Cross
01.2008 - Current
Associates Degree -
SUNY Old Westbury