Michelle E Kluth
Walmart
Waukesha,Wisconsin
1
Certification
13
years of professional experience
Have worked in customer service my entire career. The last position held was Pharmacy Technician.
Work History
Pharmacy Technician
2 Years 1 Month- Processed prescriptions accurately, supporting pharmacists with dispensing workflows and patient safety checks.
- Verified prescription information, identifying discrepancies before filling and release.
- Managed medication inventory, restocking shelves, and clearing outdated medication.
- Managed medication inventory, restocking shelves and maintaining proper storage conditions.
Pharmacy Technician
2 Years 4 Months- Processed written prescription and refill requests by accurately entering details into computer database.
- Maintained comprehensive patient profiles, including medication lists and insurance information, to support optimal care.
- Counted and filled medications with precision, ensuring compliance with prescriptions.
- Promoted community health by meeting vaccination goals through customer outreach and education. while promoting good health to customers.
- Received incoming supplies, checked for and removed outdated medications.
Member Frontline/Specialist
1 Year- Created and renewed memberships, while promoting upgrades to Plus and credit card options
- Resolved customer service and billing complaints, escalating issues to Manager as necessary
- Maintained exit/entrance and self-checkout areas to ensure seamless member service
Shift Lead
6 Years 7 Months- Counted down 10 drawers, corrected balancing errors, and generated end of day reports to ensure accurate financial records
- Supervised cashiers and delegated tasks to optimize workflow and maintain service standards.
- Greeted customers and answered their questions or resolved their complaints
- Greeted customers, addressed inquiries, and resolved complaints to enhance customer satisfaction
- Facilitated pharmacy workflows to enhance efficiency as both cashier and technician training
Education
Office Special Certificate
Bachelor of Arts - Geography
Skills
Ability to Multitask
Time management
Team collaboration
Medication management
Flexibility/Adaptability
Collaboration skills
Continuous Improvement Mindset
Certification
CPhT - Certified Pharmacy Technician
State of Wisconsin Pharmacy Examining Board
Timeline
Pharmacy Technician
Walmart
09.2024 - 10.2026Read More
Pharmacy Technician
Sam’s Club Pharmacy
11.2021 - 03.2024Read More
Member Frontline/Specialist
Sam’s Club
11.2020 - 11.2021Read More
Shift Lead
Walgreens
11.2013 - 06.2020Read More
University of Wisconsin, Milwaukee
Bachelor of Arts from Geography
Read More
Des Moines Area Community College
Office Special Certificate
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