Michelle Ellison
San Tan Valley,AZ
Summary
Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
22
22
years of professional experience
Work History
AVTA Instructor
Transdev Alternative Services, Inc
09.2019 - 03.2024
- Responsible for instruction of new Autonomous Specialists in Jaguar I-Pace and Chrysler Pacifica, supervise new hires while manual driving as well as operating in autonomous mode, ensure trainees have all information necessary and fully understand their role before graduating from training.
- As RO/WRA Specialist, was responsible for inspecting, setting up, and launching RO Autonomous vehicle in the field to safely transport riders to their desired destinations, also ensure WRA van is completely stocked and safe to operate during my shift
- Improved student comprehension by incorporating diverse teaching methods and materials.
- As a new hire with Transdev, was responsible for operating a Chrysler Pacifica in manual until localized and ready to engage in autonomous mode safely, giving feedback to developers on issues with the current software, while displaying a positive and professional PR image.
Night Auditor
TownPlace Suites by Marriott
07.2018 - 09.2019
- Answered 30-50 phone calls a day, ensured common areas were cleaned and up to Marriott standards, checked guests in and out, and ran reports for accounting purposes
- Filled in at breakfast when needed.
Agency Developement Manager/Agency Account Strategist
TTEC/Google
10.2014 - 12.2018
- Strategic Marketing Planner with high-level branding and pricing decision experience, while managing email design and deployment, daily deal offer development, and online banner advertising
- ADM: Worked with 15 agencies sales teams to propose digital marketing platforms within Google AdWords with budgets to support and attain client advertising goals
- Also trained agency employees in sales strategies as well as new Google marketing products ACS: Developed AdWords campaigns built around client goals, monitored performance, and collaborated with agency to optimize account for ideal client return on investment.
Inbound Sales Representative
Revana/Charter Communications
11.2013 - 10.2014
- Handled 35-100 calls per day assisting customers with new orders, existing lines of business, and troubleshooting Assisted retailers with setting up new customers and adding new lines of business to existing customers
GSA-AGM
Residence Inn by Marriott
12.2001 - 03.2010
- AS a GSA, Answered phone 30-100 times per day to make reservations, answer questions about hotel, & solve problems Checked guests in & out of the hotel
- Assisted AGM with duties while GM was on 12-wk maternity leave Trained all new front desk employees on all shifts Took over The Market maintenance maximizing snack revenue
- As Sales Manager, Called potential businesses to gather clients & set up face to face appointments Went door to door to find companies that had hotel needs Negotiated rate & service agreements for new & existing clients
- As AGM, Assisted GM with Revenue management and maximizing revenue Covered all shifts and am skilled in all departments Managed all front desk employees and interviewed, hired and fired front desk personnel.
Education
AS in Travel Business Management - Travel Management
Hamilton College (Kaplan University)
Cedar Rapids, IA12.2001
HS Diploma -
Dunkerton High School
Dunkerton, IA05.1985
Skills
- Competitive Trend Analysis
- Budgeting and Allocation
- Bid and Pricing Optimization
- Creative Development
- B2B and B2C Products and Services
- Strategic Development and Cold Calling
- Strong Interpersonal Skills
- Relationship Selling
- Product Training and Placement
- Strong Communicator
- Skilled Multi-tasker
- Exceptional Customer Service Skills
- Technology Integration
- Collaborative Team Player
- Account updating
- Data Collection
Awards
- Google Fundamentals
- Advanced Search
- Advanced Display
- Video Advertising
- Mobile Advertising
- YouTube Advertising
- Shopping Advertising
- Squared Online (5 month digital marketing leadership training) valid 2017-Present/License CB1469890
- Adventures By Disney
- Discovering Disney Cruise Line
Training
- Discovering The Enchantment of Aulani Resort
- Disneyland Resort Basics
- Exploring the Walt DisneyWorld Resort
Timeline
AVTA Instructor
Transdev Alternative Services, Inc
09.2019 - 03.2024
Night Auditor
TownPlace Suites by Marriott
07.2018 - 09.2019
Agency Developement Manager/Agency Account Strategist
TTEC/Google
10.2014 - 12.2018
Inbound Sales Representative
Revana/Charter Communications
11.2013 - 10.2014
GSA-AGM
Residence Inn by Marriott
12.2001 - 03.2010
AS in Travel Business Management - Travel Management
Hamilton College (Kaplan University)
HS Diploma -
Dunkerton High School
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