Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Espinoza

Avondale,AZ

Summary

Organized and dependable Customer Service candidate, successful at managing multiple priorities with a positive attitude. Providing knowledge of service delivery and proven multitasking abilities used in challenging fast paced environments to increase customer satisfaction and drive business results.

Overview

2
2
years of professional experience

Work History

Assistant Preschool Teacher

Little Angels Montessori
08.2022 - 01.2023
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Completed needed materials at home for day-to-day projects.
  • Helped students stay on-task with proactive behavior modification and positive reinforcement strategies.
  • Performed staff monitoring duties
  • Substitute for Lead Teacher when absent for class of 23 kids in age groups 2-4 years old.

Customer Service Representative

The Money Source (TMS)
10.2021 - 02.2022
  • Provided primary customer support to 50-100 internal and external customers
  • Worked in teams and independently to meet daily metrics.
  • Analyzed Homeowner insurance claims while using coding formats.
  • Post mortgage payments to accounts
  • Researched and worked within several computer applications simultaneously including but not limited to Microsoft, SIME and MSP
  • Trained oncoming employees to prepare with information before going live with customers.
  • Reviewed client documentation.

Assistant Caregiver

Arizona Desert Falls
05.2021 - 10.2021
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored, tracked and conveyed important patient information to healthcare staff
  • Documented residents' mental status, sleep and eating patterns in medical record books.

Education

High School Diploma -

Somerville High School
Somerville, MA
06.2019

Skills

  • Attention to Detail
  • Customer Focus
  • Critical Thinking
  • Coordination
  • Judgement and Decision Making
  • Microsoft Office/ Microsoft Outlook Proficiency
  • Medical Terminology
  • Multi-Tasking
  • Strong Organization Skills
  • Problem Solving
  • Payment Posting
  • Time Management

Timeline

Assistant Preschool Teacher

Little Angels Montessori
08.2022 - 01.2023

Customer Service Representative

The Money Source (TMS)
10.2021 - 02.2022

Assistant Caregiver

Arizona Desert Falls
05.2021 - 10.2021

High School Diploma -

Somerville High School

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