Michelle Estes
Hermitage,TN
Summary
Dynamic operations leader with extensive experience in leading onsite and offsite staff for operations and customer service. Proven track record in implementing workforce strategies that enhance employee engagement and streamline processes. Skilled in communication and organizational efficiency. Driving team success and fostering strong client relationships. Adaptable and detail-oriented, committed to operational excellence.
Overview
2026
2026
years of professional experience
Work History
VP of Operations
Atm Solutions
Nashville, TN
11.2024 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Actively involved in recruiting, hiring, and training of team members.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Regional Vault Manager
Atm Solutions
Nashville, TN
04.2023 - 11.2024
- Investigated incidents involving theft or loss of property from the vault area as needed.
- Performed regular audits on assets within the vault to verify their condition and authenticity.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
- Worked closely with internal teams such as Loss Prevention, Security Services, IT departments, ensuring compliance with company regulations.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
- Responded promptly to customer inquiries regarding item availability or status changes within the vault.
- Enforced strict adherence to established rules concerning access rights, entry and exit logs, and other security measures.
Vault Manager
Atm Solutions
Nashville, TN
05.2020 - 04.2023
- Enforced strict adherence to established rules concerning access rights, entry and exit logs, and other security measures.
- Coordinated preparation of external audit materials and external financial reporting.
- Implemented strategies for reducing losses due to theft or mishandling by personnel.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Performed regular audits on assets within the vault to verify their condition and authenticity.
First Line Maintenance Technician
Atm Solutions
Nashville, TN
09.2018 - 05.2020
- Supported clients' needs and maintained solid working relationships built on fast, knowledgeable ATM support.
- Provided remote support for clients experiencing technical difficulties with their ATMs.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Performed preventative maintenance on ATM machines, including cleaning and replacing parts.
- Assisted customers with basic usage questions about the ATMs features and functions.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Route Messenger
Loomis Armored US
Nashville, TN
01.2014 - 09.2018
- Ensured that proper documentation was completed at each stop along the route.
- Followed all safety regulations and traffic laws during delivery operations.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Tracked delivery records with manifests using smartphones for customer signatures.
Machine Operator
BBA Fiberweb
Old Hickory, TN
04.2003 - 12.2012
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Monitor the feed and speed of machines during the machining process.
- Observe machine operations to detect any problems or defects in the finished product.
Regional Vault Manager
Atm Solutions
Nashville, TN
Education
High School Diploma -
Plainfield Jr-Sr High Schoole
Plainfield IN05-1983
Skills
- Inventory management
- Customer service
- Problem resolution
- Audit coordination
- Problem-solving abilities
- Verbal and written communication
- Conflict resolution
- Recruitment and hiring
- Multisite Leader
- Delegation
- Multitasking Abilities
Timeline
VP of Operations
Atm Solutions
11.2024 - Current
Regional Vault Manager
Atm Solutions
04.2023 - 11.2024
Vault Manager
Atm Solutions
05.2020 - 04.2023
First Line Maintenance Technician
Atm Solutions
09.2018 - 05.2020
Route Messenger
Loomis Armored US
01.2014 - 09.2018
Machine Operator
BBA Fiberweb
04.2003 - 12.2012
Regional Vault Manager
Atm Solutions
High School Diploma -
Plainfield Jr-Sr High Schoole
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