Michelle Estrin
Bel Air,MD
Summary
Driven professional with a strong background in enhancing team performance and achieving customer service goals. Skilled in implementing innovative processes and managing projects to boost productivity and operational efficiency. Expertise in strategic planning and fostering employee engagement, while building relationships across all organizational levels to meet business objectives.
Overview
19
19
years of professional experience
Work History
Management
Reece Plumbing
Timonium, USA
07.2024 - Current
- Managed day-to-day showroom operations using Microsoft Suite and various CRM programs.
- Increased sales through relationship-building with vendors, builders, contractors, and homeowners.
- Led weekly meetings to evaluate team performance and tackle operational challenges.
- Monitored staff performance, providing coaching and mentoring as necessary.
- Developed training programs to enhance staff product knowledge and customer service skills.
- Oversaw inventory management to sustain optimal stock levels and minimize shortages.
- Streamlined order processing systems, enhancing workflow and customer satisfaction.
- Compiled monthly reports for senior management, highlighting key operational metrics.
Kitchen and Bath Designer
National Lumber & Hardware
Baltimore, Maryland
05.2023 - 06.2024
- Designed custom kitchen layouts using 2020 (CAD) software for client consultations.
- Prepared detailed specifications for cabinetry, countertops, and fixtures for projects.
- Selected materials and finishes that aligned with client preferences and budget constraints.
- Managed project timelines and coordinated with suppliers for timely material delivery.
- Collaborated with contractors to ensure design feasibility and adherence to regulations.
Project Manager
Keltic Connections
Bel Air, Maryland
12.2020 - 05.2023
- Developed project plans and schedules to guide project execution.
- Collaborated with contractors to ensure design feasibility and adherence to regulations.
- Presented design concepts to clients, incorporating feedback into final plans.
- Presented finished designs to clients for approval or modifications prior to installation.
- Prepared detailed specifications for cabinetry, countertops, and fixtures for projects.
- Provided ongoing support during installation phases to address design-related issues.
- Selected materials and finishes that aligned with client preferences and budget constraints.
- Addressed any customer complaints promptly and professionally.
- Maintained accurate records of all job costs related to each project.
- Maintained accurate records of transactions and customer accounts daily.
- Reviewed account statements for accuracy and compliance with policies.
- Communicated effectively with clients regarding payment terms and options.
- Utilized billing software to streamline invoice generation and tracking.
- Managed vendor relationships and negotiated payment terms for optimal cash flow.
- Led monthly closing procedures and reconciled accounts payable reports.
- Implemented automated solutions to streamline invoice approvals and payments.
- Reviewed expense reports for accuracy and adherence to corporate guidelines.
Management
Lowe's Home Improvement
North East, USA
07.2014 - 05.2015
- Manage day to day store operations
- Trained new hires and guided employees in career development, fostering a culture of growth.
- Scheduled and resolved employee and customer incidents to ensure smooth store operations.
- Managed inventory processes to ensure consistent product availability for customers.
- Provided exceptional customer service to enhance satisfaction
- Conduct daily opening and closing procedures and cash management
Assistant General Manager
Wawa Inc.
Wawa, USA
01.2008 - 01.2013
- Supervised daily assignments, managing performance of customer service and store management associates to enhance service quality.
- Oversaw scheduling, payroll, audit performance, inventory management, safety compliance, cash management, income statement analysis, and resolution of associate and customer incidents.
- Ensured execution of policies, procedures, and practices for security, quality control, and store operations to maintain compliance and operational integrity.
Education
Pennsylvania State University - Secondary Education, Science
Pennsylvania State University
Abingdon, PA01-2008
High School -
Delsea Regional High School
Franklinville, NJ01-2006
Skills
- Project management
- Operational oversight
- Budget management
- Client management
- Vendor coordination
- Client consultation
- Strategic planning
- Performance assessment
- Problem solving
- Leadership and team building
- Teamwork and collaboration
- Motivation and drive
- Goal-oriented
- Time management
- Multitasking ability
- Microsoft Office proficiency
- Verbal communication
Timeline
Management
Reece Plumbing
07.2024 - Current
Kitchen and Bath Designer
National Lumber & Hardware
05.2023 - 06.2024
Project Manager
Keltic Connections
12.2020 - 05.2023
Management
Lowe's Home Improvement
07.2014 - 05.2015
Assistant General Manager
Wawa Inc.
01.2008 - 01.2013
Pennsylvania State University - Secondary Education, Science
Pennsylvania State University
High School -
Delsea Regional High School