Michelle Evans
Fayetteville,NC
Summary
Results-driven professional with a strong ability to adapt to diverse business environments. Proven expertise in decision-making and analytical skills, ensuring high-quality service delivery. Recognized for reliability as a self-starter who consistently meets deadlines and completes assignments efficiently.
Overview
28
28
years of professional experience
Work History
Realtor/Broker/Notary Public
ERA Strother
Fayetteville, NC
02.2024 - Current
- Managed real estate transactions from initiation to closing.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
Customer Operations Analyst
Century Supply Chains in Sync
Glen Allen, VA
12.2013 - 10.2022
- Creating and maintaining of Customer SOPs and Addendums.
- Managed support requirements for designated clients.
- Skilled in pinpointing and solving intricate operational issues.
- Manage weekly conference calls with customers to identify possible enhancements or resolve operational issues.
- Coordinate preparation of materials for customer engagements.
- Identified and addressed complicated technical problems independently.
- Delivered continuous operational support for assigned accounts, vendors, brokers, and carriers using Century's system.
- Assist with module support and configuration. Setting up new customers with log in ID's for user access. Provide training to customer and vendors as needed.
- Monitors, analyses and performs quality control procedures on operational deliverables on all aspects of assigned accounts.
- Create and monitor help desk tickets, Testing new features before released to customers.
Account Support/Account Support/Logistics Team Member
Century Distribution Systems
Midlothian, VA
12.2013 - 05.2017
- Coordinated with customers, supply chains, and freight forwarders to fulfill support requirements.
- Ability to identify and resolve all operational problems including the most complex.
- Works with Sales and IT team. Running sequels/queries to obtain data more swiftly.
- Create and maintain reports for accounts,supply chains, freight forwarders, vendors and carriers.
- Provide training for customers and vendors.
- A solid understanding of the company's VMS system and business processes.
- Created and maintained of Account SOP's and Addendums.
- EDI Management from Carriers and Truckers
- Create help desk tasks and tickets for IT assistance.
Key Account Specialist
Estes Express
Richmond, VA
12.2011 - 12.2013
- Single Point of contact on assigned accounts.
- Interaction with Terminal, Sales, Operations and Pricing to resolve Customer's issues.
- Updated customer's websites with shipping details.
- Provide tactical and customer support to several National accounts.
- Investigate service issues and timely response.
- Update SOP's as needed.
- Provided Logistics Support to all Freight Forwarders and Supply Chains.
Sr. Operations Specialist/Lead
AIRBORNE EXPRESS/DHL
Virginia Beach, VA
10.1996 - 02.2009
- Created Letters, memoranda and reports as needed.
- Organize and maintain documents and files of confidential nature.
- Facilitates drop off and recover of material to and from commercial airlines.
- Greeted and assisted all visitors/customers.
- Communicated with sales.
- Skilled in addressing customers on quality issues, establishing quality standards and solving matters.
- Worked well in fast-paced environment.
- Processed/prepared import/export documentation to assist in the customer clearance process in some markets.
- Gathered, arranged materials and relevant information for assigned project or person.
- Liaison to Upper Managements and Subcontractors.
- Processed/handled all payment transactions and billing issues.
- Conference Calls
- Audit preparations
- Training on all new hires.
- Oversee cartage manifests to eliminate errors.
- Ensured customer commitments are met daily for National accounts.
Education
Real Estate License - Real Estate And Broker
Seacoast Real Estate
Fayetteville, NC02-2024
Some College (No Degree) - General Studies/Political Science
Norfolk State University
Norfolk, VASome College (No Degree) - Respiratory Therapy/Business
J Sargeant Reynolds Community College
Richmond, VASome College (No Degree) - General Studies/Logistics
John Tyler Community College
Chester, VATimeline
Realtor/Broker/Notary Public
ERA Strother
02.2024 - Current
Customer Operations Analyst
Century Supply Chains in Sync
12.2013 - 10.2022
Account Support/Account Support/Logistics Team Member
Century Distribution Systems
12.2013 - 05.2017
Key Account Specialist
Estes Express
12.2011 - 12.2013
Sr. Operations Specialist/Lead
AIRBORNE EXPRESS/DHL
10.1996 - 02.2009
Some College (No Degree) - General Studies/Political Science
Norfolk State University
Some College (No Degree) - Respiratory Therapy/Business
J Sargeant Reynolds Community College
Some College (No Degree) - General Studies/Logistics
John Tyler Community College
Real Estate License - Real Estate And Broker
Seacoast Real Estate
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