MICHEL'LE FARR
Arlington,Tx
Summary
To build skill and experience in consumer and customer satisfaction. I'd also like to rise in business, and to one day be able to create my own. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Records Specialist
Included Health
07.2021 - Current
- Enhanced the efficiency of records management by implementing a digital filing system.
- Streamlined the retrieval process for documents by creating a comprehensive indexing system.
- Reduced document processing time by automating routine tasks with customized software tools.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Collaborated with cross-functional teams to develop best practices for records retention and disposal policies.
Claims Follow Up
Esha Inc.
03.2020 - 07.2021
- Streamlined communication processes for improved efficiency in tracking client requests.
- Ensured timely responses to customer queries with effective prioritization of tasks.
- Maintained accurate records, contributing to better organization and case management.
- Collaborated with team members to deliver exceptional service and meet departmental goals.
- Facilitated the resolution of complex issues, liaising with relevant departments as needed.
- Reduced response times by implementing an efficient follow-up system for outstanding cases.
- Assisted in training new hires, ensuring smooth onboarding and knowledge transfer within the team.
- Upheld confidentiality standards while handling sensitive client information during follow-up procedures.
Link Staffing Temp Agency
05.2019 - 12.2019
- Working for company gardner Wallace financial in an office setting organizing and communicating with others to reach objective goal
- Working front desk.
Independent Contractor
Arise
11.2017 - 12.2018
- Working with online call center such as TXU as a trusted advisor
- Going over accounts to reach the best outcome possible for customer satisfaction.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Streamlined processes and implemented organizational systems to increase efficiency and productivity.
Quick Trip Clerk
12.2014 - 01.2018
- Customer service, handling and counting money, ordering and organizing responsibilities
- Overnight and daytime experience
- Traveling experience working from store to store on a daily basis.
Walmart Customer Service, Department Lead
12.2008 - 06.2014
- Customer service attendant responsible over front desk and customer satisfaction
- Inventory associate, maintain and organize back room
- Grocery department lead, ordering, stocking, inventory, and sales floor sales and displays
- Deli lead, ordering, prepping, and inventory.
Education
Currently attends -
Tarrant County college
06.2020
Graduated -
Eastern Hills High School
06.2008
Skills
- Excellent customer service skills
- Type Speed 40 words per minute
- Filing and organization skills
- Skilled in Counting and Managing Money
- Experienced in management
- Call experience directing calls and assistance
- Virtual call center experience
- I work well in groups, also in solo settings
Activities
Currently I am a part time student and Tarrant County College. I attend the AAARTS Business program, and I am ready to get the experience and skills I need to move up in life and be a strong dedicated worker. If I am giving the opportunity to work for your business, I will prove to you my dedication and my hard work ethic. I would like to grow with your company to be the best I can be, so we can grow together.
Timeline
Records Specialist
Included Health
07.2021 - Current
Claims Follow Up
Esha Inc.
03.2020 - 07.2021
Link Staffing Temp Agency
05.2019 - 12.2019
Independent Contractor
Arise
11.2017 - 12.2018
Quick Trip Clerk
12.2014 - 01.2018
Walmart Customer Service, Department Lead
12.2008 - 06.2014
Currently attends -
Tarrant County college
Graduated -
Eastern Hills High School