Michelle Farrakhan
Portland
Summary
Experienced Clinical Service Specialist skilled in treatment plan development, electronic health records management, and maintaining patient confidentiality. Proven ability to coordinate care and foster strong relationships, ensuring high-quality service delivery and compliance with standards. Detail-oriented professional with a strong background in healthcare coordination. Known for exceptional problem-solving abilities and adherence to compliance standards, ready to leverage expertise in patient care and electronic health records management to drive impactful results.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Clinical Service Specialist
Multnomah County Health Department
Portland
05.2023 - 06.2026
- Provided support to clients navigating health resources and services.
- Managed electronic health records with attention to detail and accuracy.
- Facilitated patient intake and appointment scheduling for diverse health services.
- Handled sensitive information while ensuring patient confidentiality and compliance.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Attended regular team meetings in order to stay abreast of changes in protocols or processes.
- Responded to telephone calls from patients and physicians promptly and professionally.
- Maintained accurate records of patient interactions and follow-up activities.
SUD Outreach
Cascadia Behavioral Healthcare
Portland
07.2017 - 05.2023
- Provided individual and group counseling sessions for diverse populations.
- Developed and implemented treatment plans based on client needs.
- Collaborated with healthcare professionals to coordinate comprehensive care.
- Monitored client progress and adjusted interventions as necessary.
- Educated clients on coping strategies and mental health resources.
- Maintained accurate documentation of client interactions and treatment plans.
- Assisted in developing policies and procedures related to patient confidentiality and safety protocols.
- Provided referrals for community resources such as social services agencies or job training programs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Provided individual counseling sessions to address client concerns and emotional needs.
- Developed and implemented group therapy programs for diverse client populations.
- Collaborated with multidisciplinary teams to create comprehensive care plans.
- Maintained accurate client records in compliance with confidentiality regulations.
- Conducted assessments to identify client strengths and areas for improvement.
- Educated clients on available community resources and support services.
- Participated in ongoing professional development to enhance counseling skills and knowledge.
Education
Associate of Applied Science - Addiction Counseling
Portland Community College
Portland, OR06-2010
Skills
- Electronic health records
- Patient confidentiality
- Compliance standards
- Treatment plan development
- Telemedicine coordination
- Treatment planning
- Problem solving
- Customer relationship management
Certification
CADC II Certified Alcohol and Drug Counselor
Accomplishments
Cascadia Outstanding CounselorAward
References
References available upon request.
Timeline
Clinical Service Specialist
Multnomah County Health Department
05.2023 - 06.2026
SUD Outreach
Cascadia Behavioral Healthcare
07.2017 - 05.2023
Associate of Applied Science - Addiction Counseling
Portland Community College