Marisa Montano
Summary
Experience in optimizing processes, supporting clinical and administrative workflows, and driving overall operational efficiency. Skilled in project management, process improvement, logistics coordination, and ensuring a smooth patient experience. Strong emphasis on accuracy, organization, and cross-functional collaboration to enhance both team productivity and patient satisfaction. Recognized for adaptability, reliability, and the ability to thrive in fast-paced, dynamic environments while contributing to measurable, data-driven results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Service Specialist/Medical Assistant
Vivo Infusion
07.2025 - Current
- Collaborated with cross-functional teams to enhance service processes.
- Managed electronic health record systems, maintaining accuracy and confidentiality of patient information.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Educated patients on treatment plans and medication usage to promote adherence and understanding.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Volunteer Emergency Medical Technician
New Hartford Volunteer Ambulance
01.2017 - 08.2020
- Provided emergency medical care to patients in various settings, including homes, hospitals, and accident scenes
- Assessed patient conditions and administered appropriate medical treatments according to established protocols
- Performed basic life support techniques such as CPR, splinting fractures, controlling bleeding, and administering oxygen
Service Associate
Montano-Shea Funeral Home
12.2021 - 03.2025
- Streamlined administrative processes, improving efficiency in record-keeping and documentation management.
- Cultivated community relationships to promote services and engage in outreach efforts effectively.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Supported grieving clients by providing compassionate and empathetic care
Youth Coach
Town of New Hartford
08.2017 - 11.2021
- Facilitated group activities promoting teamwork, discipline, and leadership skills among participants.
- Implemented safety protocols ensuring a secure environment for all program attendees during events and practices.
- Established strong rapport with participants, their families, and other stakeholders through regular communication, transparency, and a genuine commitment to each individual''s growth.
Event Coordinator
Simsbury Farms
05.2023 - 08.2024
- Coordinated logistics for events, ensuring seamless execution and positive attendee experiences.
- Implemented feedback mechanisms post-events to assess satisfaction and identify improvement areas.
- Established positive relationships with clients, ensuring their needs were met throughout the planning process.
Education
Bachelor's Degree - Health Sciences And Healthcare Service
University of Rhode Island
Kingston, RI05.2025
Skills
- Electronic health records
- Patient care coordination
- Medical terminology
- Cross-functional collaboration
- Compassionate communication
- Data entry accuracy
- Healthcare confidentiality standards
- Referral management systems
- Medication labeling and inventory management
- Relationship building with patients
- Health insurance coordination
Accomplishments
- Recognized for outstanding dedication to patient care.
Certification
- CPR Certification
- First Aid Certification
- AED Certification
- Certified Dermatology Tech
- BLS Certification
Timeline
Clinical Service Specialist/Medical Assistant
Vivo Infusion
07.2025 - Current
Event Coordinator
Simsbury Farms
05.2023 - 08.2024
Service Associate
Montano-Shea Funeral Home
12.2021 - 03.2025
Youth Coach
Town of New Hartford
08.2017 - 11.2021
Volunteer Emergency Medical Technician
New Hartford Volunteer Ambulance
01.2017 - 08.2020
Bachelor's Degree - Health Sciences And Healthcare Service
University of Rhode Island