Michelle Favela
Denver,CO
Summary
Proven leader in customer service and guest interaction, utilizing bilingual skills, to improve service quality through effective teamwork and strong memory retention, leading to increased repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Mansion on Colfax
02.2022 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with multiple POS systems to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lounge Attendant
American Express Centurion Lounge
08.2021 - 08.2022
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
- Increased guest loyalty by promptly attending to their needs and personalizing their experiences.
- Provided valuable feedback to management regarding guest suggestions or concerns, helping drive continuous improvement efforts within the lounge operation.
Server
Opa Grill
06.2017 - 06.2021
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Skills
- Exceptional customer service
- Memory retention
- High-volume dining
- Point of sale operation
- Food safety practices
- Positive and professional
Certification
- TIPS certified
- SafeServe certified
Timeline
Server/Bartender
The Mansion on Colfax
02.2022 - 11.2024
Lounge Attendant
American Express Centurion Lounge
08.2021 - 08.2022
Server
Opa Grill
06.2017 - 06.2021
- TIPS certified
- SafeServe certified
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