Summary
Overview
Work History
Skills
Certification
Timeline
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Michelle Favela

Denver,CO

Summary

Proven leader in customer service and guest interaction, utilizing bilingual skills, to improve service quality through effective teamwork and strong memory retention, leading to increased repeat business.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Bartender

The Mansion on Colfax
02.2022 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with multiple POS systems to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lounge Attendant

American Express Centurion Lounge
08.2021 - 08.2022
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
  • Increased guest loyalty by promptly attending to their needs and personalizing their experiences.
  • Provided valuable feedback to management regarding guest suggestions or concerns, helping drive continuous improvement efforts within the lounge operation.

Server

Opa Grill
06.2017 - 06.2021
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Skills

  • Exceptional customer service
  • Memory retention
  • High-volume dining
  • Point of sale operation
  • Food safety practices
  • Positive and professional

Certification

  • TIPS certified
  • SafeServe certified

Timeline

Server/Bartender

The Mansion on Colfax
02.2022 - 11.2024

Lounge Attendant

American Express Centurion Lounge
08.2021 - 08.2022

Server

Opa Grill
06.2017 - 06.2021

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Michelle Favela