Michelle Ferraro
Northbrook,IL
Summary
Encouraging and compassionate board Certified Health and Wellness Coach (NBHWC) with knowledge in time/stress management intervention, client-centered relationship, goal strategies, and mindfulness. Facilitate space for clients own self discovery. Devising personalized coaching styles unique to each client’s health needs and goals. Excellent communication and active mindful listening skills. Establishing rapport. Studied Self Determination Theory, Positive Psychology, Motivational Interviewing, Transtheoretical Model, Appreciative Inquiry, and Social Cognitive Theory. Trained in developing wellness plans that involve SMART goal setting and action steps toward desired outcome. Able to identify risk factors for chronic disease and biometric measures. Strength in delivering a holistic approach to help clients set and attain both long and short term health goals. Known for personable demeanor and determined attitude. Provide positive support for clients to ensure success in maintaining lifestyle changes. Encompass scope of practice, code of ethics, and HIPPA
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health and Wellness Coach
Self-employeed
02.2021 - Current
- Establish strong rapport to allow open communication and support.
- Maintained records of clients' health progress and and health goals.
- Client lead to help empower clients to make informed decisions toward their goals of either health, nutrition, fitness, or time/stress management, etc.
- Utilized motivational interviewing techniques to identify client barriers and facilitate behavior change.
- Assisted clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Assisted clients in finding new ways to inspire healthier habits.
Design Manager
Ferraro Garden Spot
05.2010 - Current
- Plan and designed gardens and containers by selecting plants and layouts to create beautiful and functional outdoor spaces.
- Communicate effectively with clients throughout the entire design process to ensure satisfaction with the final product.
- Implemented native plant species into designs to promote biodiversity and support local ecosystems.
- Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
- Developed strong relationships with clients through excellent communication skills and attentive service, resulting in repeat business.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Keep accurate and up-to-date records of scheduled tasks, tools and material inventory.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Education
National Board Certification - Health And Wellness
National Board of Health And Wellness
San Diego, CA03.2023
Certificate - Integrative Nutrition Health Coach
Institute For Integrative Nutrition
Cincinnati, OH06.2020
Associate of Arts - Psychology
Oakton Community College
Des Plaines, IL05.2009
High School Diploma -
Glenbrook North Highschool
Northbrook, IL06.2001
Skills
- Health Coaching
- Positive Psychology
- Motivational Interviewing
- Empowering Clients
- Holistic Wellness Approach
- Coaching Psychology
- Client Relations/ Code of Ethics
- Meditation/Relaxation Guidance
- Goal Setting/Progress Monitoring
- Organized
- Ambitious
- Professionalism
Certification
- Board Certified Health and Wellness Coach
Timeline
Health and Wellness Coach
Self-employeed
02.2021 - Current
Design Manager
Ferraro Garden Spot
05.2010 - Current
National Board Certification - Health And Wellness
National Board of Health And Wellness
Certificate - Integrative Nutrition Health Coach
Institute For Integrative Nutrition
Associate of Arts - Psychology
Oakton Community College
High School Diploma -
Glenbrook North Highschool