- I participate in a variety of outdoor recreational activities
- Gardening
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
Michelle Fields
Summary
Proven leader in healthcare administration, notably at Architech Sports and Physical Therapy, where I enhanced patient satisfaction and streamlined intake processes. Skilled in cash handling and customer relationship development, I led teams to achieve high-quality service levels, reducing errors by implementing thorough verification processes. Excel in maintaining confidentiality and fostering effective communication.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Architech Sports And Physical Therapy
07.2021 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Supported office staff and operational requirements with administrative tasks.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
Office Manager
PIC Group
05.2019 - 07.2021
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Call Center Supervisor
Sweetgrass Pediatrics
05.2017 - 05.2019
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Supervised 6 call center representatives in providing excellent customer service to callers requiring assistance for pediatrics medical issues.
Patient Care Coordinator
Gentiva Home Healthcare
07.2015 - 04.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Goose Creek High
Goose Creek, SC06-1982
Skills
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Cash handling expertise
Interests
Timeline
Intake Coordinator
Architech Sports And Physical Therapy
07.2021 - Current
Office Manager
PIC Group
05.2019 - 07.2021
Call Center Supervisor
Sweetgrass Pediatrics
05.2017 - 05.2019
Patient Care Coordinator
Gentiva Home Healthcare
07.2015 - 04.2017
High School Diploma -
Goose Creek High
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