Michelle Finch
Tucson,AZ
Summary
Dynamic professional with extensive experience in customer relations and office administration, notably at Gospel Rescue Mission. Proven ability to enhance operational efficiency through effective organization and time management. Skilled in data entry and appointment scheduling, consistently improving service delivery and client satisfaction. Committed to fostering positive environments and team collaboration.
Overview
21
21
years of professional experience
Work History
Receptionist
Gospel Rescue Mission
02.2019 - Current
- Managed front desk operations, ensuring smooth check-in processes and visitor management.
- Coordinated communication between departments to facilitate timely service delivery.
- Trained new staff on reception protocols and customer service best practices.
- Developed and implemented improved filing systems for increased efficiency in record-keeping.
- Handled multi-line phone system, addressing inquiries and directing calls effectively.
- Maintained a welcoming environment, enhancing guest experience through attentive service.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Telephone Sales Representative
Afni Call Center
12.2016 - 12.2018
- Managed inbound and outbound calls to drive sales growth and customer engagement.
- Trained and mentored new representatives to enhance team performance and service quality.
- Developed personalized solutions for clients, improving customer satisfaction and loyalty.
- Implemented effective sales strategies, resulting in increased conversion rates.
Student Services Representative
Carrington College
09.2015 - 09.2018
- Provided comprehensive support to students navigating enrollment processes and academic resources.
- Facilitated communication between faculty, staff, and students to enhance service delivery and issue resolution.
- Developed and maintained student records using college management systems for accurate tracking of academic progress.
- Implemented strategies to improve student engagement and satisfaction through tailored services and programs.
- Trained new staff on policies, procedures, and best practices in student services operations.
- Managed appointment schedules for advising sessions while maintaining confidentiality of sensitive information.
- Evaluated program effectiveness by administering surveys to gather feedback from participants about their experiences with various services offered within the department.
Dental Assisting Director
Apollo College
02.2005 - 09.2015
- Developed strategic partnerships to enhance educational programs and community engagement.
- Led cross-functional teams to implement innovative curriculum changes across multiple departments.
- Streamlined administrative processes, improving operational efficiency and resource allocation.
- Oversaw budget management, ensuring alignment with institutional goals and financial sustainability.
- Implemented technology solutions that improved student engagement and learning outcomes across campus initiatives.
Education
Dental Assisting
Apollo College
Tucson, AZ07-2000
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Office administration
Timeline
Receptionist
Gospel Rescue Mission
02.2019 - Current
Telephone Sales Representative
Afni Call Center
12.2016 - 12.2018
Student Services Representative
Carrington College
09.2015 - 09.2018
Dental Assisting Director
Apollo College
02.2005 - 09.2015
Dental Assisting
Apollo College