MICHELLE FISHER
Colchester,CT
Summary
Dedicated and reliable professional with over 20 years of experience working directly with clients and building strong trust-base relationships. Known for clear communication, problem solving, and delivering consistent high-quality service. Experienced in managing schedules, coordinating client needs, and maintaining high levels of customer satisfaction in fast paced environments. Seeking a stable, people-focused role where strong interpersonal and organizational skills and contribute to team success.
Overview
37
37
years of professional experience
Work History
Client Services Coordinator/ Business Owner
Leash’rly Strolls
Colchester, CT
09.2020 - Current
- Manage daily scheduling client bookings, and service coordination for multiple households
- Communicate directly with clients to confirm services, provide updates, and ensure satisfaction
- Handle client inquiries, requests, and concerns in a timely and professional manner
- Maintain detailed records of client preferences, schedules, and care instructions
- Build long-term client relationships through consistent, reliable service
- Oversee business operations including scheduling, communication and service delivery
- Promote services through social media and community outreach
Client Service Associate
Karen’s Canine Care
Glastonbury, CT
09.2015 - 01.2020
- Provided dependable, 8-10 daily scheduled services while managing multiple client accounts
- Followed detailed care instructions and maintained consistent communication with clients
- Delivered updates after each visit to ensure client confidence and satisfaction
- Built strong relationships with repeated clients through reliability and trust
Substitute Paraprofessional
Colchester School Systems
Colchester, CT
09.2005 - 06.2011
- Supported classroom operations by assisting teachers and working with students on-on-one and in small groups
- Adapted quickly to different classroom environments and schedules
- Maintained organization, structure, and clear communication in fast paced settings
- Assisted with administrative and support tasks as needed, including chaperoning lunchtimes and outdoor recess duty
Customer Support Specialist
J. Polep Distribution Services
Chicopee, MA
10.1989 - 03.1999
- Served as primary point of contact for customer inquiries, orders, and account support
- Processed orders, quotes, and handled product-related question
- Coordinated delivery schedules to ensure timely and accurate fulfillment
- Built strong customer relationships through consistent communication and follow-up
Skills
- Builds and maintains strong client relationships through clear, consistent communication
- Excellent interpersonal and active listening skills
- Strong organizational and time management abilities
- Experience managing schedules, appointments, and client coordination
- Problem-solving and conflict resolution
- Reliable, detail-oriented and adaptable in changing environments
- Comfortable using basics computer systems, email, and scheduling tools
- Social media familiarity for communication and outreach
Timeline
Client Services Coordinator/ Business Owner
Leash’rly Strolls
09.2020 - Current
Client Service Associate
Karen’s Canine Care
09.2015 - 01.2020
Substitute Paraprofessional
Colchester School Systems
09.2005 - 06.2011
Customer Support Specialist
J. Polep Distribution Services
10.1989 - 03.1999
Professional Development
- Communication Techniques & Active Listening - Landmark Forum
- Interpersonal and Decision-Making Skills Training
- Connecticut Paraprofessional Certificate