MICHELLE FLEMING
Pine Hill,NJ
Summary
Capable individual with excellent organization skills and a capacity to handle challenging situations.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Sr Service Agent
CSAA Insurance Group
Mount Laurel, NJ
07.2022 - 06.2024
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Issued boarding passes to passengers upon completion of check-in process.
Banking Specialist
TD Bank N.A.
Mount Laurel, NJ
06.2016 - 11.2020
- Fast and efficient customer service
- Providing customer with legendary experience
- Making their banking need easier
Security Officer
SCIS
Chester, VA
07.2014 - 11.2015
- Secure the area
- Detect for any security breach/First response for emergency
- Front desk customer service
Scheduling Coordinator
Freedom Mortgage
Mount Laurel, NJ
- Scheduling closing
- Taking inbound and outbound calls
- Collecting necessary documentation and uploading into system
- Coordinating closing with borrower, title company, and legal team
- Educating borrower with terms of loan and process of closing
Shift Manager
Popeye's
Pennsauken, NJ
- Lead team to successful customer service
- Scheduling employees, meetings, disciplinary actions
- Handling customer's complaints, handling store deposits and employee's checks
Education
Pennsauken Technical
Pennsauken, NJ06.2010
Skills
- 40 new clients a month100% in customer’s satisfaction, brought company60,000 in revenue in the first year, rated964 in customer commitment rate
- Help train new hires for TD Bank, Perform charity for non-profit organization Fellowship House in South Jersey and Volunteer work at local church
- Client retention strategies
- Cross-functional coordination
- Service level agreements
- Exceptional communication
- Escalation management
- Policy adherence
- Account updating
- Complaint resolution
- Scheduling
- Typing proficiency
- Verbal and written communication
- Lead generation
- Courteous demeanor
- Positive and professional
- Empathy and patience
- Multitasking and organization
- Customer service
- Money handling
- Payment processing
- Multi-line phone talent
- Assertiveness
- Team collaboration
- Refunds processing
- Product sales
- Decision-making
- Professional telephone demeanor
- Relationship building
- Data entry
- Conflict mediation
- Customer relationship management (CRM)
- POS systems expert
- Senior leadership support
- Microsoft outlook
- Spreadsheets
- Reading comprehension
- Researching
- Customer relations
- Problem-solving
- Call center experience
- Process optimization
- Email management
References
- Doreen, Long, 856-813-5113, Fellowship House
- Matthew, Fairly, 888-751-9000, TD Bank
- Dana, 888-751-9000, TD Bank
- Eliza, Richardson, 571-420-4490, TD Bank
- Ronke, 804-883-7788, SCIS
- Elizabeth, Taylor, 856-910-0200, Popeyes'
Timeline
Sr Service Agent
CSAA Insurance Group
07.2022 - 06.2024
Banking Specialist
TD Bank N.A.
06.2016 - 11.2020
Security Officer
SCIS
07.2014 - 11.2015
Scheduling Coordinator
Freedom Mortgage
Shift Manager
Popeye's
Pennsauken Technical
Similar Profiles
Faridakhatun ShaikhFaridakhatun Shaikh
Software Development Engineer in Test at CSAA IG, CSAA Insurance GroupSoftware Development Engineer in Test at CSAA IG, CSAA Insurance Group
Kristy BradleyKristy Bradley
Sr. Commercial / Specialty Supervisor at CSAA Insurance Group (Mobilitas Insurance)Sr. Commercial / Specialty Supervisor at CSAA Insurance Group (Mobilitas Insurance)
ALANA BARTONALANA BARTON
Sr. Service Agent-Remote at CSAA Insurance Group, a AAA InsurerSr. Service Agent-Remote at CSAA Insurance Group, a AAA Insurer