Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
CustomerServiceRepresentative
MICHELLE FLEMING

MICHELLE FLEMING

Personal Lines
Pine Hill,NJ

Summary

Capable individual with excellent organization skills and a capacity to handle challenging situations. Extensive experience in technology-related roles, showcasing a strong background in software development, system administration, and technical support. Expertise lies in problem-solving and optimizing performance, allowing for effective contribution to project success and seamless collaboration with teams. Committed to continuous learning and staying current with industry trends, dedicated to making valuable contributions that drive organizational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr Service Agent

CSAA Insurance Group
07.2022 - 06.2024
  • Resolved customer grievances through financial corrections.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Issued boarding passes to passengers upon completion of check-in process.

Scheduling Coordinator

Freedom Mortgage
06.2020 - 04.2022
  • Scheduling closing
  • Taking inbound and outbound calls
  • Collecting necessary documentation and uploading into system
  • Optimized closing workflows through effective collaboration with borrower, title company, and legal team.
  • Educating borrower with terms of loan and process of closing

Banking Specialist

TD Bank N.A.
06.2016 - 11.2020
  • Fast and efficient customer service
  • Providing customer with legendary experience
  • Making their banking need easier

Shift Manager

Popeye's
03.2010 - 06.2016
  • Lead team to successful customer service
  • Planned staff timetables, arranged meetings, and carried out disciplinary measures.
  • Handling customer's complaints, handling store deposits and employee's checks
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

Medical Assistant - Medical Billing And Coding Office Function

Lincoln Technical Institute
Moorestown, NJ
06.2012

High School Diploma - Business Accountancy

Pennsauken Technical
Pennsauken, NJ
06.2010

Skills

  • 40 new clients a month
  • 100% in customer’s satisfaction
  • brought company over $80,000 in revenue in the first year
  • Client retention strategies
  • Cross-functional coordination
  • Escalation management
  • Policy Management
  • Scheduling
  • Typing proficiency
  • Multitasking and organization
  • Money handling
  • Payment processing
  • Multi-line phone talent
  • Refunds processing
  • Product sales
  • Relationship building
  • Data entry
  • Conflict mediation
  • Customer relationship management (CRM)
  • POS systems expert
  • Senior leadership support
  • Microsoft outlook
  • Spreadsheets
  • Underwriter
  • Researching
  • Customer relations
  • Problem-solving
  • Call center experience
  • Process optimization
  • Email/ chat management

References

  • Doreen, Long, 856-813-5113, Fellowship House
  • Matthew, Fairly, 888-751-9000, TD Bank
  • Dana, 888-751-9000, TD Bank
  • Eliza, Richardson, 571-420-4490, TD Bank
  • Ronke, 804-883-7788, SCIS
  • Elizabeth, Taylor, 856-910-0200, Popeyes'

Certification

Personal Lines

Timeline

Sr Service Agent

CSAA Insurance Group
07.2022 - 06.2024

Scheduling Coordinator

Freedom Mortgage
06.2020 - 04.2022

Banking Specialist

TD Bank N.A.
06.2016 - 11.2020

Shift Manager

Popeye's
03.2010 - 06.2016

Medical Assistant - Medical Billing And Coding Office Function

Lincoln Technical Institute

High School Diploma - Business Accountancy

Pennsauken Technical
MICHELLE FLEMINGPersonal Lines