MICHELLE FLEMING
Personal Lines
Pine Hill,NJ
Summary
Capable individual with excellent organization skills and a capacity to handle challenging situations. Extensive experience in technology-related roles, showcasing a strong background in software development, system administration, and technical support. Expertise lies in problem-solving and optimizing performance, allowing for effective contribution to project success and seamless collaboration with teams. Committed to continuous learning and staying current with industry trends, dedicated to making valuable contributions that drive organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr Service Agent
CSAA Insurance Group
07.2022 - 06.2024
- Resolved customer grievances through financial corrections.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Issued boarding passes to passengers upon completion of check-in process.
Scheduling Coordinator
Freedom Mortgage
06.2020 - 04.2022
- Scheduling closing
- Taking inbound and outbound calls
- Collecting necessary documentation and uploading into system
- Optimized closing workflows through effective collaboration with borrower, title company, and legal team.
- Educating borrower with terms of loan and process of closing
Banking Specialist
TD Bank N.A.
06.2016 - 11.2020
- Fast and efficient customer service
- Providing customer with legendary experience
- Making their banking need easier
Shift Manager
Popeye's
03.2010 - 06.2016
- Lead team to successful customer service
- Planned staff timetables, arranged meetings, and carried out disciplinary measures.
- Handling customer's complaints, handling store deposits and employee's checks
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Medical Assistant - Medical Billing And Coding Office Function
Lincoln Technical Institute
Moorestown, NJ06.2012
High School Diploma - Business Accountancy
Pennsauken Technical
Pennsauken, NJ06.2010
Skills
- 40 new clients a month
- 100% in customer’s satisfaction
- brought company over $80,000 in revenue in the first year
- Client retention strategies
- Cross-functional coordination
- Escalation management
- Policy Management
- Scheduling
- Typing proficiency
- Multitasking and organization
- Money handling
- Payment processing
- Multi-line phone talent
- Refunds processing
- Product sales
- Relationship building
- Data entry
- Conflict mediation
- Customer relationship management (CRM)
- POS systems expert
- Senior leadership support
- Microsoft outlook
- Spreadsheets
- Underwriter
- Researching
- Customer relations
- Problem-solving
- Call center experience
- Process optimization
- Email/ chat management
References
- Doreen, Long, 856-813-5113, Fellowship House
- Matthew, Fairly, 888-751-9000, TD Bank
- Dana, 888-751-9000, TD Bank
- Eliza, Richardson, 571-420-4490, TD Bank
- Ronke, 804-883-7788, SCIS
- Elizabeth, Taylor, 856-910-0200, Popeyes'
Certification
Personal Lines
Timeline
Sr Service Agent
CSAA Insurance Group
07.2022 - 06.2024
Scheduling Coordinator
Freedom Mortgage
06.2020 - 04.2022
Banking Specialist
TD Bank N.A.
06.2016 - 11.2020
Shift Manager
Popeye's
03.2010 - 06.2016
Medical Assistant - Medical Billing And Coding Office Function
Lincoln Technical Institute
High School Diploma - Business Accountancy
Pennsauken Technical
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