Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amanda Wright

Titusville,FL

Summary

Dynamic professional with a proven track record at FedEx Express, excelling in customer service and problem resolution. Skilled in multitasking and relationship building, I consistently enhanced customer satisfaction and loyalty. I finished the online part of the AIM program ((management)). I have trained multiple CSA's . I am driven willing to learn everything there is to know about FedEx.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr Service Agent

FedEx Express
10.2020 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues in a timely manner.
  • Managed high-priority cases, ensuring prompt resolution and minimal downtime for customers.
  • Cultivated long-term customer relationships that enhanced loyalty, and reinforced brand reputation.
  • Trained new service agents, resulting in higher team productivity and performance.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Consistently met or exceeded performance metrics, demonstrating commitment to excellence in service delivery.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed and delivered customized solutions by analyzing customer needs and exceeding expectations.
  • Ran the in-control report, courier Rec verified and inputed missed PODs

Child Care Center Teacher

NASA Exchange
11.2012 - 10.2020
  • Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
  • Developed strong relationships with colleagues, collaborating on curriculum design and sharing best practices for teaching strategies.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Implemented curriculum to enhance classes with learning-focused activities.

Education

No Degree - Child Development

Daytona State College
Daytona Beach, FL

No Degree - Everything

Eastern Florida State College
Cocoa, FL

Skills

  • Multitasking and organization
  • Team collaboration
  • Time management
  • Problem-solving
  • Customer service
  • Adaptability and flexibility
  • Active listening
  • Verbal and written communication
  • Problem resolution
  • Relationship building
  • Microsoft Excel

Accomplishments

I was given a BZ from my Senior Manager for bringing up our genesis report to a 100%.

Finished the AIM program for FedEx.

Certification

-Directors certification

Timeline

Sr Service Agent

FedEx Express
10.2020 - Current

Child Care Center Teacher

NASA Exchange
11.2012 - 10.2020

No Degree - Child Development

Daytona State College

No Degree - Everything

Eastern Florida State College

Similar Profiles

CREATE PROFILE