Sr Service Agent
FedEx
- Negotiated contracts with vendors and suppliers, securing the best possible terms while maintaining service quality.
- Maintained strong relationships with clients, leading to increased loyalty and repeat business.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall departmental efficiency and effectiveness.
- Provided expert advice on product features and benefits, enabling clients to make informed decisions about their purchases.
- Mentored junior service agents, resulting in higher team productivity and performance.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in service delivery.
- Conducted comprehensive training sessions for new hires, contributing to lower turnover rates and faster onboarding.
