Anna Olea

Having Experience in providing Customer Service, including answering inquiries, dealing with complaints, and reviewing policies. Demonstrate a commitment to providing superior customer service and leverage my skills to enhance client satisfaction and retention rates. Consistently offering additional products that will benefit our Policy Holders. I continue to also meet or exceed the goals required. Proficiency in insurance software and familiar with compliance regulations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.