Michelle Flores
Rialto,CA
Summary
Professional with experience in managerial skills. Ensures seamless team collaboration and adapts to changing needs efficiently. Strong skills in communication, organization, and leadership. Reliable in achieving quality results in a timely manner.
Overview
16
16
years of professional experience
Work History
Student Assistant Level 3
Mount San Antonio College Tutoring Center
04.2025 - Current
- Provide great customer service in front desk.
- strong leadership skills along with conducting intiative to complete tasks in a timely manner.
- Knowledgeable in presentation and giving tours about our resources in campus.
- Advanced in bilingual and interpretting/speaking fluently in Spanish.
- Answering phones in a mulitasking environment and using the system for excel and knowledgable in other computer based tools.
Manager
Chevron Stations Incorporated
11.2009 - 12.2022
- Managed over 10+ employees, trained and coached them while maintaining a professional and diverse environment.
- Conducted quarterly safety meetings
- Verified and validated new employee documents and processed I-9 hire documentation.
- Completed payroll and all training documents to remain compliant.
- Completed air quality inspections and remained compliant for city inspections.
- Did back office and other managerial duties in a timely manner.
- Assisted other stations to meet guidelines and complete special tasks assigned by business consultant.
- Passed all health and Underground storage tank inspections to keep running station sufficiently.
- Performed auditorial processes, reviewed survellience video, and maintained gross profit within standard.
- resolved complaints at station level and addressed concerns.
- Provided exceptional customer service along with great employee moral with positive reinforcement.
Education
Associate of Arts - Sociology
Mount San Antonio College
Walnut, CA06-2026
High School Diploma -
Baldwin Park High School
Baldwin Park, CA06-2009
Skills
- Provide excellent customer service
- Leadership skills
- Bilingual communication (Proficient in Spanish)
- Strong problem-solving
- Computer Literate (excel, powerpoint, and word)
- Ability to work in a faced paced environment
- Fast learner
- Reliable
Timeline
Student Assistant Level 3
Mount San Antonio College Tutoring Center
04.2025 - Current
Manager
Chevron Stations Incorporated
11.2009 - 12.2022
Associate of Arts - Sociology
Mount San Antonio College
High School Diploma -
Baldwin Park High School