Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE FORSYTHE

Fremont,CA

Summary

Dynamic General Manager with a proven track record at BEST WESTERN MARINA ST. BEACH, excelling in operations management and team leadership. Enhanced guest satisfaction through strategic marketing initiatives and effective problem resolution. Skilled in optimizing budgets and fostering high-performance cultures, driving operational efficiency and service excellence.

Overview

10
10
years of professional experience

Work History

General Manager

BEST WESTERN MARINA ST. BEACH
03.2022 - 11.2024
  • Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
  • Developed and implemented strategic marketing initiatives to enhance brand visibility and occupancy rates.
  • Managed budgeting processes, optimizing resource allocation for operational efficiency and cost control.
  • Led staff training programs, fostering a culture of continuous improvement and high performance among team members.
  • Collaborated with department heads to streamline workflows, enhancing communication and operational effectiveness.
  • Conducted regular performance evaluations, providing constructive feedback to improve team productivity and morale.
  • Established strong relationships with vendors, negotiating contracts that improved service delivery and reduced costs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated relationships with vendors, negotiating contracts to maximize value and service standards.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.

Assistant Front Office Manager

OAKLAND AIRPORT RADISSON HOTEL
02.2019 - 03.2022
  • Supervised front office operations, ensuring efficient guest check-in and check-out processes.
  • Trained and mentored front desk staff, enhancing service quality and team performance.
  • Developed and implemented standard operating procedures to streamline front office workflows.
  • Managed reservations system, optimizing room allocation and maximizing occupancy rates.
  • Resolved guest complaints effectively, maintaining high satisfaction levels through personalized service.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
  • Drafted employee work schedules to fill coverage gaps.
  • Collaborated with other departments to ensure seamless communication regarding guest needs and expectations.

Hotel Front Desk Supervisor

FOUR POINTS BY SHERATON PLEASANTON
06.2014 - 02.2019
  • Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
  • Trained and mentored new staff on customer service protocols and hotel management systems.
  • Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
  • Coordinated room assignments and housekeeping schedules to optimize occupancy rates.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.

Education

Associate of Science -

SKYLINE COMMUNITY COLLEGE
San Bruno, CA
06-1987

High School Diploma -

SOUTH SAN FRANCISCO HIGH SCHOOL
South San Francisco, CA
01-1985

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Customer relations
  • Customer relationship management
  • Staff supervision
  • Employee scheduling

Timeline

General Manager

BEST WESTERN MARINA ST. BEACH
03.2022 - 11.2024

Assistant Front Office Manager

OAKLAND AIRPORT RADISSON HOTEL
02.2019 - 03.2022

Hotel Front Desk Supervisor

FOUR POINTS BY SHERATON PLEASANTON
06.2014 - 02.2019

Associate of Science -

SKYLINE COMMUNITY COLLEGE

High School Diploma -

SOUTH SAN FRANCISCO HIGH SCHOOL

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MICHELLE FORSYTHE