Michelle Frank
Kirtland,US
Summary
Loan Specialist and team leader with 8 years of experience in Financial institution settings. Cash handling, drawer balancing, loan processing, and inventory management are all skills possess, and a proven track record in customer service, sales and banking. Expert problem solver who uses creativity and innovation to solve difficult and complex problems involving employees and processes. Excellent ability to communicate, make decisions, and plan. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the finance business. Offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products.
Overview
15
15
years of professional experience
Work History
Cashier
Elior North America
09.2023 - Current
- Ensured compliance with district policies and regulations regarding cash handling, deposits, and accounting procedures.
- Contributed to a positive school environment by providing friendly customer service to students, faculty, and staff during transactions.
- Liaised with food service personnel to monitor meal accounts accurately and resolve any discrepancies or issues promptly.
- Maximized productivity during peak hours through effective multitasking and prioritization of tasks.
- Supported school operations by managing the collection of lunch fees and other related payments.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Loan Specialist
Four Corners Federal CU
08.2017 - 09.2017
- Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals
- Obtained copies of applicants' credit histories and reviewed paperwork in order to determine whether or not loans could be granted
- Took phone calls about banking products such as loans and lines of credit
- Made contact with potential clients in order to close sales and collect funds
- Handled customer transactions such as deposits, withdrawals, money orders, and checks.
Loan Specialist
Sun Loan Company
10.2009 - 09.2017
- Evaluated credit worthiness by processing loan applications and documentation through defined limits
- Interviewed applicants to determine financial eligibility and possibility of granting loans
- Determined all applicable rates and end measures and set up debt payment plans
- Communicated with clients either to request or to provide information
- Provided education and personal loan advice to clients
- Took phone calls about banking products such as loans and lines of credit
- Maintained a friendly and professional demeanor when dealing with customers.
Education
Some college - Medical Billing/Coding
San Juan College
Farmington, NM05.2026
High School Diploma -
Wingate High School
Fort Wingate, NM05.1986
Skills
- Consumer banking specialist
- Interpersonal skill
- Verbal/written communication
- Telephone and email etiquette
- MS Office
- Credit history assessments
- Customer assistance
- Payment scheduling
- Loan evaluations
- Self-sufficient
- Excellent time management skills
- Work Ethic and Integrity
- Organizational abilities
- POS system operations
Timeline
Cashier
Elior North America
09.2023 - Current
Loan Specialist
Four Corners Federal CU
08.2017 - 09.2017
Loan Specialist
Sun Loan Company
10.2009 - 09.2017
Some college - Medical Billing/Coding
San Juan College
High School Diploma -
Wingate High School