Michelle Frantz
Wilmington,NC
Summary
Willing to relocate to Harrisburg, Reading, Hershey, or Lancaster area in Pennsylvania.
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
A hardworking employee with customer service, multitasking, and time management abilities
Overview
25
25
years of professional experience
1
1
Certification
Work History
Testing and Assessment Technician
New Hanover County School System
Wilmington, NC
04.2018 - Current
- Data entry for ACT, NCTest, and any other testing programs our district uses for State Testing, making sure the students are enrolled for each test
- Set up accounts in software programs for employees of NHCS for testing purposes
- Assist the District Test Coordinator
- Create spreadsheets in Excel
- Upload and scan important documents for schools within our county.
- Maintained accurate records of all assessment activities by applicable regulations.
- Monitored changes in industry standards related to assessments and made necessary adjustments accordingly.
- Assessed the accuracy and validity of data to ensure compliance with company standards.
- Provided technical support for assessment tools and processes.
Administrative Assistant
Isaac Bear Early College High School
Wilmington, NC
10.2016 - 04.2018
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; and placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Scheduling/Receptionist
Seaside Pediatrics
Wilmington, NC
05.2016 - 10.2016
- Greeted and welcomed visitors in a professional manner.
- Assisted customers with scheduling appointments, providing information about services offered and registering new patients.
- Answered incoming calls promptly and directed them to the appropriate personnel or department.
- Provided administrative support such as filing documents, photocopying and scanning documents into electronic systems.
- Processed payments from customers using point-of-sale system in accordance with company policies.
- Completed paperwork for new patients including registration forms, insurance information and medical history forms.
- Inputted patient data into the computer system accurately and securely in compliance with HIPAA regulations.
Paraprofessional
Tulpehocken School District
Bethel, PA
08.1999 - 05.2016
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Helped implement behavior management strategies for individual students.
- Attended professional development workshops related to job responsibilities.
- Ensured that all safety regulations were followed in the classroom environment.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted children at stations during small-group learning periods.
Sales Associate
Coventry Corners
Wyomissing, PA
06.2012 - 04.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color, or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories regularly to track stock levels.
Tulpehocken Varsity Cheerleading Coach
Tulpehocken School District
Bernville, PA
01.2008 - 02.2014
- Planned and directed practice drills for tumbling, stunting, and cheering techniques.
- Organized team activities to build morale and motivate athletes.
- Coached varsity cheerleaders on proper body alignment and technique during stunts.
- Instructed student athletes in fundamentals of cheerleading such as jumps, motions, voice projection.
- Supervised safety protocols for all cheerleading practices and competitions.
- Led warm-up sessions prior to each game or competition to ensure optimal performance levels.
- Provided feedback to squad members on their individual performances after every event.
- Maintained communication with the school administration concerning upcoming events and budgeting concerns.
- Developed creative routines that incorporated elements of pom-poms, dance moves, acrobatics.
- Created a positive atmosphere which encouraged team spirit and enthusiasm among the squad members.
- Selected music according to set guidelines while ensuring it was age appropriate.
- Attended local cheerleading clinics and workshops to stay up-to-date on latest trends in cheerleading.
- Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
Education
Travel and Tourism -
Central Penn Business School
01.1990
Eastern Lebanon Co Shs
01.1989
Skills
- Documentation Review
- Clerical experience
- Word processing
- Insurance Verification
- Experience Working With Students
- Oral communication
- Data Interpretation
- Administrative Support
- Creative and Critical Thinking
- Attention to Detail
- Team Collaboration
- MS Office
- Document Management
Certification
CPR, 08/01/15, 08/01/17
Additional Information - Professional Skills
- Knowledge of Microsoft Word
- Cash Handling
- Customer Service
- Sales
- Copy/Fax Machine
- Experienced in Social Media Marketing
- Certified Paraprofessional
- E-clinical works
- Excel certificate from NC State University
Personal Information
Title: Testing and Assessment Technician
Timeline
Testing and Assessment Technician
New Hanover County School System
04.2018 - Current
Administrative Assistant
Isaac Bear Early College High School
10.2016 - 04.2018
Scheduling/Receptionist
Seaside Pediatrics
05.2016 - 10.2016
Sales Associate
Coventry Corners
06.2012 - 04.2015
Tulpehocken Varsity Cheerleading Coach
Tulpehocken School District
01.2008 - 02.2014
Paraprofessional
Tulpehocken School District
08.1999 - 05.2016
Travel and Tourism -
Central Penn Business School
Eastern Lebanon Co Shs