Professional Summary
Overview
Work History
Education
Skills
Timeline

Michelle Frantz

Village Medical of Novi
Novi,MI
12
years of professional experience

Dedicated Patient Registration Specialist with expertise in patient scheduling and insurance verification, committed to enhancing service delivery and reducing wait times.

Work History

Patient Registration Specialist

4 Years 7 Months
Village Medical of Novi | 01.2022 - Current
  • Registered patients efficiently using electronic health record systems to ensure accurate data collection.
  • Verified insurance information and eligibility to streamline patient onboarding process.
  • Coordinated appointment scheduling, enhancing patient flow and service delivery.
  • Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
  • Scheduled [Number]+ daily appointments using computerized calendars.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.

Certified Nursing Assistant

4 Years 9 Months
Maple Manor Rehab And Assisted Living | 04.2014 - 01.2019
  • Provided compassionate care to residents, assisting with daily living activities and personal hygiene.
  • Monitored vital signs, reporting changes to nursing staff for timely intervention.
  • Collaborated with healthcare team to develop individualized care plans for residents.
  • Assisted in rehabilitation exercises, promoting mobility and independence among residents.
  • Maintained cleanliness and safety of resident rooms, ensuring a healthy living environment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Michelle Frantz - Medical Assistant

Dorsey Schools (COE Accredited) | Pontiac, MI | 09-2020

Skills

HIPAA compliance
Strong organization
Patient scheduling
Insurance verification
Teamwork and collaboration
Appointment scheduling
Patient relations
Payment collection
Problem-solving
Multitasking Abilities
Reliability
Excellent communication
Self motivation
Professionalism

Timeline

Patient Registration Specialist

Village Medical of Novi
01.2022 - CurrentRead More

Certified Nursing Assistant

Maple Manor Rehab And Assisted Living
04.2014 - 01.2019Read More

Dorsey Schools (COE Accredited)

Michelle Frantz from Medical Assistant
Read More

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Michelle Frantz