Hi, I’m
Michelle Frasier
Epic Analyst
Yuba City,CA
Summary
As a healthcare professional with extensive experience in Nursing and Clinical Informatics, I have worked as a Clinical Informatics Analyst and Instructional Designer. My primary focus has been on utilizing Epic for new implementations, maintenance, and upgrades. I am passionate about providing ongoing support to clinical users to enhance the quality of patient care while maximizing the benefits of the Electronic Health Record (EHR). Patient safety is always my top priority, and I have established significant professional relationships through my work. I firmly believe that I would be an excellent addition to any organization.
Overview
14
years of professional experience
3
Epic Certifications
Work History
Peach Tree HealthMarysville
Clinic Licensed Vocational Nurse
05.2023 - Current
Job overview
- Patient care including immunizations, medication administration, blood pressure checks
- Remote blood pressure monitoring for at risk patients
- Provided patient teaching as requested by clinicians
- Completed clinical documentation of all care given
- Responsible for ordering medications and vaccines, including State and VFC vaccines
Stanford Health CarePalo Alto
Clinical Informatics Analyst
01.2016 - 01.2023
Job overview
- Provide support and analytical assistance to resolve application incidents, maintenance, and enhancement requests for Epic Ambulatory, Epic Phoenix, and Epic Nurse Triage
- Performs analysis of current processes and new/existing technologies to assist in the management and processing of data, information, and knowledge to support clinical practice and delivery of patient care
- Coordinate application support in production with other information technology teams including the Infrastructure team
- Utilizes a comprehensive ongoing approach to address workflow optimization and adoption
- Assists in the development of communication plan and participates in communication activities related to clinical systems to stakeholders
- Subject Matter Expert for ambulatory workflows and several key ancillary workflows
- EPIC CERTIFIED PRINCIPAL TRAINER FOR EPICCARE AMBULATORY AND NURSE TRIAGE
- Guided development, implementation and maintenance of company clinical information system.
- Served as liaison between end-users and health IT team.
- Managed complex databases containing critical healthcare information, ensuring high levels of data integrity.
- Provided guidance for cross-departmental clinical improvements.
- Analyzed electronic health records to identify areas for care improvement and cost reduction.
Contra Costa Health ServicesMartinez
Epic Ambulatory Principal Trainer
06.2013 - 12.2015
Job overview
- Analyze workflows for all ambulatory roles (physician, nurse, etc.) to develop Epic system content and training
- Met with department heads and end users to analyze deficiencies in current Epic workflow and build for additional departments and roles, such as Behavioral Health and Planned Parenthood
- Develop curriculum to train Epic EMR for all Ambulatory and Nurse Triage roles across many disciplines
- Deliver Epic EMR classroom training for multiple roles across many disciplines
- Communicate regularly with department heads to determine training needs for end users and to schedule training
- Train technical staff and department managers in system tools to aid them in supporting the needs of end users
- Write and illustrate user support documents for all Ambulatory roles for standard workflow processes, corrective training, and system updates
- Develop and create E-Learning modules for new system tools and workflow training (Adobe
- Captivate)
- Identify Epic system improvements to increase efficiency in ambulatory workflow
- Resolve service desk tickets for build and training deficiencies
- Analyze pilot programs for new system functions (patient portal, dual validation for electronic prescribing)
- Develop workflow, design and deliver training for pilot programs
- Subject Matter Expert for all ambulatory workflows and several key ancillary workflows
- Participate in Improvement Process projects within CCHS
Contra Costa CountyMartinez
Epic Ambulatory Credentialed Trainer
02.2012 - 06.2013
Job overview
- Taught Epic Ambulatory classes to more than 500 professionals for Contra Costa County
- Assisted in creating and writing all Ambulatory New Hire lesson plans
- Formatted all Ambulatory Quick Guides, Specialty Guides, and Workbooks
- Analyzed Provider and Nurse workflow to develop supplemental training documents for all CCHS employees
- Identified Epic system improvements to increase efficiency and simplify clinical workflows
- Provided one-to-one training for numerous Ambulatory clinicians, nurses, and administrative staff
- Ensured a seamless transition during system go-live events by providing onsite support and troubleshooting assistance to end users.
- Developed lesson plans, instructional materials, and written practice tests and training courses for ambulatory physicians.
LICENSED VOCATIONAL NURSE, Contra Costa Health ServicesPittsburg
Clinic Licensed Vocational Nurse
08.2010 - 06.2013
Job overview
- Assisted clinicians with patient care in an ambulatory setting
- Coordinated patient care activities with RNs
- Medication administration including immunizations
- Worked in multiple specialty clinics OB/GYN, Prenatal, Dermatology, Pediatrics and Orthopedics
- Provided patient teaching as requested by clinicians
- Assisted with / performed procedures
- Completed clinical documentation of all care given
Education
Western Career College Antioch, CA
Vocational Nursing Certification from Vocational Nursing
02.2009
Heald College - Central Administrative OfficeWalnut Creek, CA
Associate of Applied Science from Medical Assisting
10.2007
Skills
- End-User Training
- Project Documentation
- System Maintenance
- Software Implementation
- Technical Analysis
- Epic certification
- Application testing
- Clinical Workflow Analysis
- Epic Module Expertise
- Healthcare IT knowledge
- Systems Analysis
Certification
- Training & Development (7 years)
- Excel (10+ years)
- Informatics (7 years)
- Project Management (7 years)
- EpicCare Ambulatory, Nurse Triage and Phoenix Certified (10+ years)
- Instructional Design (3 years)
- Outpatient (3 years)
- Long term care (1 year)
- Immunizations (4 years)
- Medication administration (4 years)
- Patient care (4 years) Certifications and Licenses Epic Ambulatory - October 2013 to October 2024 Epic Nurse Triage - October 2013 to October 2024 Epic Phoenix - August 2018 to October 2024 Licensed Vocational Nurse - October 2009 to present CPR Certification - May 2023 to May 2025 IV Certification - October 2009 to October 2023
Timeline
Clinic Licensed Vocational Nurse
Peach Tree Health
05.2023 - Current
Clinical Informatics Analyst
Stanford Health Care
01.2016 - 01.2023
Epic Ambulatory Principal Trainer
Contra Costa Health Services
06.2013 - 12.2015
Epic Ambulatory Credentialed Trainer
Contra Costa County
02.2012 - 06.2013
Clinic Licensed Vocational Nurse
LICENSED VOCATIONAL NURSE, Contra Costa Health Services
08.2010 - 06.2013
Western Career College
Vocational Nursing Certification from Vocational Nursing
Heald College - Central Administrative Office
Associate of Applied Science from Medical Assisting