Michelle Freeman
Associate
Brookwood,AL
Summary
Diligent Associate with superior work ethic, friendly demeanor and 2 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Adept at working effectively unsupervised and quickly mastering new skills. Seeking to continue with personal and professional growth within the company.
Overview
17
17
years of professional experience
Work History
Fulfillment Associate
Amazon
Bessemer, AL
09.2020 - Current
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Filled orders according to defined standards using standard picking system.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Verified items correctly matched to sales check for packing and shipment.
- Followed proper packaging requirements depending on order size and type.
- Packed merchandise for delivery and moved items to delivery area.
- Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
- Organized boxes or bags and palletized orders based on carrier method.
- Wrapped and moved pallets to designated carrier area.
- Evaluated merchandise condition and accounted for items in system.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Placed products on conveyors for final wrapping and shipment.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Compared merchandise invoices to items actually received.
- Tracked outgoing orders to provide shipping status to customers.
- Operated forklift and pallet jack to transport heavy loads.
- Issued supplies, materials and products to team members based on information from requisitions.
- Set up advertising signs on shelves and counters to attract customers and promote events going on with Amazon for employees and there family.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Shared information and resources to support problem-solving strategy.
- Maintained records and charts to track and report progress of process improvements.
- Selected best and most efficient methods to complete on-time deliverables.
- Generated various solutions to choose and put best plan into action.
- Applied systematic processes to find easier routes to solution.
- Engaged in problem-solving dialogue to assess for additional resources available.
- Leveraged combination of skills to identify issues and determine underlying causes.
- Reduced conflict and divisive behaviors to reach productive solutions.
- Employed knowledge from diverse backgrounds and experience to drive inclusive resolutions.
- Identified and connected disparate information sources to get holistic picture and clearly define problem.
- Conducted immediate and longer-term follow-ups to ascertain effectiveness of problem-solving activities.
- Liaised cross-functionally to connect subject matter experts to solve problems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Strengthened customer retention by offering discount options.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Tutored students one-on-one to help progress through program.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Monitored students in use and care of classroom equipment and materials to prevent injuries and damage.
- Organized student performance and enrichment activities to facilitate learning.
- Cleaned and organized classrooms, materials and supplies.
- Devised special strategies for reinforcing material or skills based on needs, interests and abilities of individual students.
- Displayed student work in manner appropriate for eye levels and perceptual skills.
- Maintained professionality and efficiency while working closely with leadership.
- Conducted product demonstrations to explain details, highlight features and show use.
- Cleaned and organized spaces to maintain neat promotional spaces.
Quality Control Inspector
Quality Liaison Group
Cottondale, AL
03.2006 - 05.2012
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Recommended improvement measures to production process to meet quality control standards.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Inspected and repaired products to meet project expectations.
- Used specialized tools to take precise measurements of various aspects of samples.
- Wrote detailed reports outlining performance, quality and defect rates.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Documented nonconformities and recommended techniques for prompt resolution.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Completed non-destructive tests and conducted continuous inspections.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Notified supervisors or other relevant personnel of test or production issues.
- Marked materials with grade or acceptance status.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Positioned components, parts or materials for testing.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
- Noted changes during testing in project documentation.
- Learned new testing methods through continued education and research.
- Calibrated products to match design and operational specifications.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Repaired malfunctions, reassembled items and performed final tests.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Provided safety information to contractors, engineers, or test equipment operators.
- Administered competency tests to determine engineers or operators are qualified to use equipment.
- Checked software programs for usability, functionality and design issues.
Education
GED -
Jefferson State Community Collage
Bessemer, ALSkills
- Detail Oriented
- Shipment Preparation
- Fulfillment Processing
- Loading and Unloading Vehicles
- Sorting and Organizing
- Safety Regulations Adherence
- Pulling and Preparing Orders
- Order Accuracy
- Teamwork and Collaboration
- Merchandise Inspections
- Excellent Communication
- Flexible Schedule
- Data Entry
- Regulatory Compliance
- Product Signage and Labeling
- Attention to Detail
- Safety Procedures
- Staff Training
- Product Packaging
- Hazardous Material Disposal
- Team Leadership
- Palletizing
- Loss Prevention
- Willing to Learn
- Work Prioritization
- Punctual and Reliable
- Relationship Building
- Friendly and Courteous
Timeline
Fulfillment Associate
Amazon
09.2020 - Current
Quality Control Inspector
Quality Liaison Group
03.2006 - 05.2012
GED -
Jefferson State Community Collage