Ajanay Austin
Columbia,United States
Summary
Resourceful team associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve company and general process operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate services.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Belk
04.2022 - 06.2024
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Picked and packed order items.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Team Member
Krispy Kreme
08.2020 - 03.2022
- Contributed to team success by completing jobs quickly and accurately
- Operated material moving equipment to move heavy loads and maintain production levels
- Maintained a productive, efficient approach to all tasks
- Developed strong cooperative relationships with coworkers and managers
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products
- Operated register to process payments and collect cash payment for order totals
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Created appealing displays for routine arrangements and special promotions
- Sought out ways to go above and beyond job requirements
- Resolved issues quickly to maintain productivity goals
- Worked at different stations to provide optimal coverage and meet production goals.
Volunteer
National English Honor Society
10.2020 - 05.2021
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Greeted visitors and answered questions about the program, requirements, and opportunities
- Planned and delivered numerous activities and special events for programs and services
- Supported program leaders with administrative support duties
- Encouraged donations by supporting community fundraising events and campaigns
- Maintained clean, neat, and operational facilities to serve program needs
- Assisted with special events or programs.
Junior Volunteer
Junior League of Columbia
09.2019 - 06.2020
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Used strong interpersonal communication skills to convey information to others
- Assisted with special events or programs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Tracked volunteer hours in spreadsheets
- Coordinated work of project dedicated to raising awareness of need, applying strong project and team leadership to enhance success
- Encouraged donations by supporting community fundraising events and campaigns
- Conferred with representatives of local governments to assess and meet community needs
- Maintained clean, neat, and operational facilities to serve program needs
- Coordinated food, clothing and household items for disadvantaged individuals and families.
Education
Bachelor of Arts - Psychology
University of South Carolina Beaufort
Columbia, SC05.2025
Associates in Biological Psychology -
Midlands Technical College at Beltline
Columbia, SC05.2023
High School Diploma -
Blythewood High School
Blythewood, SC06.2021
Skills
- Cultural Sensitivity
- Customer Service
- De-escalation
- Detail Oriented
- Guest Services
- Health and Safety Standards
- Multicultural Competence
- Packaging
- Positive Attitude
- Process Oriented
- Product Knowledge
- Punctual
- Sales
- Sales Goals
- Safety Understanding
- Sorting
- Store Merchandising
- Team Leadership
- Teamwork
- Technology
- Time Management
Timeline
Fulfillment Associate
Belk
04.2022 - 06.2024
Volunteer
National English Honor Society
10.2020 - 05.2021
Team Member
Krispy Kreme
08.2020 - 03.2022
Junior Volunteer
Junior League of Columbia
09.2019 - 06.2020
Bachelor of Arts - Psychology
University of South Carolina Beaufort
Associates in Biological Psychology -
Midlands Technical College at Beltline
High School Diploma -
Blythewood High School