Michelle Fridley
Anacoco,LA
Summary
Results-driven professional with expertise in customer service and conflict resolution. Experienced in attendance tracking and payroll processing, enhancing organizational efficiency and employee satisfaction. Detail-oriented Timekeeper skilled in Kronos systems, maintaining accurate records and documenting variances. Committed to delivering exceptional customer experiences while managing multiple priorities.
Overview
11
11
years of professional experience
Work History
Timekeeper
APC
Destrehan, Louisiana
09.2025 - Current
- Verified timesheet accuracy prior to processing.
- Maintained accurate records of employees' hours worked, including overtime and vacation time.
- Reviewed attendance records for compliance with company policies to support accurate payroll processing.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Identified and resolved issues with hours worked, enhancing payroll accuracy and employee trust.
- Coordinated with HR teams to track and report on attendance.
- Generated reports on employee absences, tardiness, and overtime hours to inform management decisions.
- Recommended disciplinary actions to managers for attendance violations.
Assistant Manager
Dollar General
Leesville, Louisiana
10.2015 - 2025
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Managed inventory levels and organized stock to ensure optimal product availability.
- Monitored cash register operations for accuracy during transactions and end-of-day balancing.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed return transactions to uphold customer satisfaction and store policies.
Document Control Clerk
CTCI
Bakersfield, California
04.2024 - 10.2024
- Managed document control processes, ensuring alignment with company compliance standards.
- Reviewed documents for accuracy and completeness before submission to stakeholders.
- Reviewed documents for accuracy and completeness before filing them into the document control system.
- Identified errors within existing documents and collaborated with relevant parties to make corrections.
- Organized and maintained project documentation, enabling efficient retrieval and use.
- Organized and maintained physical files, ensuring records were up to date and easily retrievable.
- Assisted in the implementation of electronic filing systems for improved access.
- Updated system for office documentation organization, enhancing access and reducing retrieval time.
Administrative Assistant
McDermott
Seabrook, Texas
09.2021 - 08.2023
- Provided administrative support to team members, enhancing workflow and collaboration.
- Utilized software tools to streamline administrative processes and documentation.
- Maintained filing systems for confidential documents and records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Compiled and organized data from various sources into reports for management review, facilitating informed decision-making.
- Supported construction manager with daily tasks, contributing to streamlined project operations and improved team coordination.
- Established safety council and organized training sessions for employees to enhance workplace safety awareness.
Administrative Assistant
Westcon
Beaumont, Texas
12.2015 - 09.2021
- Coordinated company events and training sessions to promote employee engagement and development.
- Assisted team members by providing administrative support.
- Utilized software tools to streamline administrative processes and documentation.
- Managed phone calls and emails to deliver timely information, enhancing business correspondence efficiency.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Led safety training sessions for employees, increasing workplace safety awareness and compliance.
- Set up new employees for safety training, background checks and drug screening
Skills
- Timesheet verification
- Payroll processing
- Attendance tracking
- Attendance reporting
- Payroll reconciliation
- Document management
- Excel fundamentals
- Data entry
- Conflict resolution
- Employee relations
Timeline
Timekeeper
APC
09.2025 - Current
Document Control Clerk
CTCI
04.2024 - 10.2024
Administrative Assistant
McDermott
09.2021 - 08.2023
Administrative Assistant
Westcon
12.2015 - 09.2021
Assistant Manager
Dollar General
10.2015 - 2025