Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michelle Funes

Michelle Funes

Bealeton,VA

Overview

2
2
years of professional experience

Work History

Sales Associate, Barista, Cashier

Vita Nova Creatives & Coffee
09.2023 - 01.2024
  • Answered questions about store policies and attended to customer concerns.
  • Adapted quickly to unknown technologies implemented at POS systems, ensuring satisfactory transition spans for both staff and customers.
  • Enabled positive customer relations by resolving complaints and inquiries accurately.
  • Provided efficient service regarding food and beverages.
  • Addressed order-related calls and questions.
  • Contributed creative concepts to enhance menu offerings.

Cashier

The Home Depot Inc
05.2022 - 09.2022
  • Assisted customers with returns, refunds and settling transaction issues.
  • Assisted consumers with inquiries and delivered outstanding assistance, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer connections and loyalty.

Cashier, Sales Associate

Banners Hallmark
09.2021 - 12.2021
  • Welcomed customers entering the store and replied directly to customer needs.
  • Greeted customers and assisted their needs.
  • Utilized the cash register for cash, check, and credit card transactions with excellent precision levels.
  • Created relationships with customers to encourage recurrence in business.
  • Aided customers to complete purchases, locate items, and join reward programs.

Education

PsyD - Psychology

Liberty University
Lynchburg, VA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Cash handling
  • Verbal/written communication
  • Client service
  • Conflict resolution
  • Sales strategies
  • Guest relations
  • Order processing
  • CRM software proficiency
  • Customer engagement
  • Written and oral communication skills

Accomplishments

•Small business owner


•Infantile Volunteer at Boys and Girls Club of America

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate, Barista, Cashier

Vita Nova Creatives & Coffee
09.2023 - 01.2024

Cashier

The Home Depot Inc
05.2022 - 09.2022

Cashier, Sales Associate

Banners Hallmark
09.2021 - 12.2021

PsyD - Psychology

Liberty University

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Michelle Funes