Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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MICHELLE GARCIA

Houston,USA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Cricket Manager

Cricket Wireless
Hempstead, TX
10.2023 - Current
  • Identified needs of customers promptly and efficiently.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Streamlined communication channels, improving information flow and decision-making speed.

Receptionist

Insurance Agency
Houston, TX
11.2022 - 08.2023
  • Assisting customers in phone and plan selection
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Cricket Phone Sales Representative

Cricket Wireless
Houston, TX
06.2021 - 08.2022
  • Developed key customer relationships to increase sales.
  • Produced sales documents, finalized deals and filed records.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Answered inquiries from prospective customers regarding features of products and services offered.

Education

Associate of Arts -

Lone Star College
Houston, TX
12-2020

High School Diploma -

Mayde Creek High School
05-2018

Skills

  • Customer retention abilities
  • Customer service
  • Multi-line telephone operation
  • Spreadsheet tracking
  • Verbal and written communication
  • Sales closing
  • Closing techniques
  • Conflict resolution

Languages

  • English
  • Spanish

Languages

Spanish
Full Professional

Timeline

Cricket Manager

Cricket Wireless
10.2023 - Current

Receptionist

Insurance Agency
11.2022 - 08.2023

Cricket Phone Sales Representative

Cricket Wireless
06.2021 - 08.2022

Associate of Arts -

Lone Star College

High School Diploma -

Mayde Creek High School

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MICHELLE GARCIA