Summary
Overview
Work History
Education
Skills
Timeline
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Mylani Lewis

Lehi,UT

Summary

A motivated Quality Analyst with superior analytical and troubleshooting skills. Very detail-oriented in Quality Control. Have a strong background in making recommendations for process and quality improvements. Offering excellent communication with fellow co-workers. Offers strong task prioritization skills. Dedicated Customer Service professional with multitasking abilities. Committed to maintaining professional relationships. Passionate about promoting customer satisfaction by delivering excellent customer service quality and support. Proficient in customer service best practices and related options. Also a sales Representative with a solid record of consistently achieving customer retention goals through relationship building with clients and advanced product knowledge. Shown skills in promoting products and boosting revenue by connecting with customers and communicating sale recommendations for each client as a personalized plan. Well-organized, reliable and experienced in opening/closing clinic, restocking shelves and supporting clients with assistance. Also helps as a health coach. Improves store loyalty to help it be the best it can be!

Overview

9
9
years of professional experience

Work History

Customer Service Project Manager

Precision Assembly Inc.
American Fork, UT
01.2024 - 09.2024
  • Developed project plans, ensuring timely completion and adherence to company budget.
  • Managed projects and assemblies through monitoring progress, addressing issues, and ensuring quality control adherence.
  • Evaluated client feedback to enhance services including Quality/Inspection, inventory, and production line
  • Facilitated regular status updates with in-house and external collaborators to review delays that could impede project timelines for both parties.
  • Negotiated favorable deals on behalf of the organization with vendors and ensured compliance with set standards.

Sales Representative

LifeSculpt Alpine
American Fork, UT
05.2023 - 01.2024
  • Developed key customer relationships to increase sales.
  • Contacted new and existing customers to help go over the benefits of our products.
  • Answered product questions with up-to-date knowledge of sales and current promotions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Identified customer needs to offer solutions to help meet their goal and budget.
  • Focused on customer needs to help build a relationship with them.
  • Adhered to company initiatives and achieved monthly goals.
  • Greeted customers to determine wants and needs.
  • Organized store by making sure it was fully stocked weekly.
  • Engaged customers in a friendly, but professional way.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Helped train new hires and make sure the understand the benefits of all our services and how to use of all our machines as well.

QA Analyst

Go Health
Lindon, UT
07.2020 - 04.2023
  • Monitored inbound and outbound calls made by call center employees to provide constructive feedback and to make sure they stayed compliant with the carrier's requirements.
  • Made sure to follow team/ individual call goals and to even increase my productivity by going above and beyond.
  • Participated in weekly meetings with fellow co-workers and kept a positive mood going throughout the week.
  • Helped my peers with positive feedback to help better assist them with grading other co-workers.
  • Answered questions Analysts have or need reassurance about.
  • Made sure to maintain up-to-date knowledge of Wiki and the Scorecard.
  • Maintained and adhered to the constant new change of information to help and better myself.
  • Helped my fellow team members with any issues or questions they had in a timely manner.
  • Helped coach some analysts that were struggling on some metrics and showed them how I grade my calls and how it can better assist them.
  • Assisted with showing new people joining our team around and assisted with showing them which websites and documents we use and how we grade efficiently.
  • Lead some team meetings by going over the new scorecard updates or even fun team activities and get to you know games. Just to help us stay positive during these times and to help realize we are part of a team and we will always be there for one another.

Customer Service Chat Representative

1 800 Contacts
02.2020 - 06.2020
  • Asked open-ended questions to determine which products or services would be the best fit for the customer's eyes and health.
  • Worked closely with each customer to carefully resolve issues in a timely matter.
  • Handled 2 to 3 inbound customer chat conversations from various customers at a time.
  • Provided online demonstrations to educate customers on product features and online help resources like rebates and price matching.
  • Recommended products to customers, thoroughly explaining details.
  • Provided ongoing guest service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed customer service training about vision such as Optometry training to better assist not only myself but the member as well.

Call Center Representative

Doterra
01.2019 - 01.2020
  • Resolved concerns with products and helped with increasing call center goals.
  • Worked with the shipping team to correct order/product mistakes, tracked shipments, and handle damaged products as well as lost packages.
  • Adhered to company policies to consistently achieve call-time and quality standards.
  • Made sure the products and order replacements were in a timely order and if it did take some time I would compensate them to make sure they know how important they were to us as a member.
  • Increased team goals and production by promoting positivity and a friendly attitude towards my co-workers.
  • Met established attendance expectations and team revenue goals to achieve company objectives.
  • Educated customers on offerings and upsell products and services to increase revenue.

Crew Team Member

Mo Bettah's
08.2017 - 01.2019
  • Took food orders, prepared the meals, and collected payments as a cashier as well.
  • Provided excellent customer service by greeting customers when they first walked in and meeting quality expectations by making sure they walked into a friendly environment.
  • Monitored food temperatures by making sure to cook it thoroughly to help maintain safety and prevent food-borne illness.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked on the line, grill, dishwashing, cleaning tables, and helped to prep food in the morning.
  • Helped and supported great dining and meal experiences for the guests.
  • Made sure to help with pick-up and catering orders.


Restaurant Team Member

The Baked Bear
05.2015 - 12.2016
  • Washed dishes and sanitized prep area at end of each shift.
  • Maintained clean, organized kitchen/store to maximize efficiency and food safety.
  • Decorated and merchandised quality bakery goods to build an excellent business reputation and revenue base.
  • Helped as a team member with being a cashier and worked on the line like making the food, assembling the cookie sandwiches, and top it off with decorations.
  • Made sure our food was properly stocked and at its best freshness and quality.

Education

High School Diploma -

Lehi High School
Lehi, UT
05.2018

Some College (No Degree) - Athletic Therapy

Weber State University
Ogden, UT

Skills

  • Problem-Solving
  • Time Management
  • Critical Thinking
  • Order and Refund Processing
  • Have used CRM Software
  • Patient and Empathetic
  • Call Volume and Quality Metrics
  • LiveChat Messaging
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Excellent Attention to Detail
  • Process Improvement
  • Customer Retention
  • Sales Closing
  • Staff Training
  • Promotional Planning
  • Customer Service
  • Customer Retention Abilities
  • Exceeds Sales Goals
  • Strategic Planning
  • Post-Sales Support

Timeline

Customer Service Project Manager

Precision Assembly Inc.
01.2024 - 09.2024

Sales Representative

LifeSculpt Alpine
05.2023 - 01.2024

QA Analyst

Go Health
07.2020 - 04.2023

Customer Service Chat Representative

1 800 Contacts
02.2020 - 06.2020

Call Center Representative

Doterra
01.2019 - 01.2020

Crew Team Member

Mo Bettah's
08.2017 - 01.2019

Restaurant Team Member

The Baked Bear
05.2015 - 12.2016

High School Diploma -

Lehi High School

Some College (No Degree) - Athletic Therapy

Weber State University

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Mylani Lewis