Michelle Garcia
El Cerrito
Overview
6
6
years of professional experience
Work History
Router
Temco Logistics
San Francisco, CA (Remote)
07.2025 - Current
- Create and optimize daily delivery routes for 30 Home Depot locations across the Bay Area, managing up to 400 orders per day while balancing efficiency, cost, and compliance.
- Operate in a fully remote environment, coordinating with dispatchers, drivers, and cross-functional teams to ensure seamless execution of daily operations.
- Monitor route performance and adjust schedules in real time to address delays and service exceptions.
Office Clerk
Temco Logistics
Richmond, CA
10.2024 - 07.2025
- Manage daily worklists by rescheduling customer appointments, processing refunds, placing replacement orders, and responding to claims and DET tickets to promptly resolve delivery-related issues.
- Monitor delivery routes in real time by logging service exceptions and tracking driver violations, while handling dispatch and customer service calls from Home Depot and direct clients.
- Prepare accurate physical manifest for the delivery teams, ensuring all route documentation is complete and complaint before dispatch.
Dispatcher
Temco Logistics
Newark, CA
03.2024 - 10.2024
- Managed dispatch for up to 30 drivers, ensuring efficient route coordination and timely deliveries and resolving any issue the delivery team experienced.
- Served as a customer service representative, assisting customers, and Home Depot representatives with order related inquires and delivery issues.
- Acted as a claim specialist, successfully handling and responding to over 150 claim, ensuring prompt resolutions while abiding Home Depot and Temco Logistics guidelines.
Property Manager
Self-employed
San Pablo, CA
08.2020 - 08.2024
- Oversaw all aspects of daily operations for eight portfolios of residential properties, ensuring efficient and successful management of tenant relations, maintenance requests, and financials.
- Analyzed market trends and identified strategic opportunities to drive organizational goals.
- Conducted analysis of local market conditions to update my clients lease agreements and helped my clients recover unpaid rent resulting in over $16,000 in additional revenue.
Administrative Assistant
Radix Blend Company, LLC
Santa Clara, CA (Remote)
12.2020 - 01.2023
- Organized and hosted bi-weekly meetings consisting of four core team members, lead meeting based on agenda discussion points, while documenting key points in minutes and recording via Zoom.
- Facilitated 10+ onboarding processes for talent hire, including scheduling meetings and training tasks that ensured timely project work-flows.
- Proactively coordinated data organization and file storage for a four person team, reaching 100% accessibility through establishing a centralized filing system.
Education
Bachelor of Arts - Spanish Language And Literature
Sonoma State University
Rohnert Park, CA05-2020
Skills
- Experience in prioritizing tasks and deadlines
- Customer relations
- Problem resolution
- Logistics software
- Strong organizational skills
- Negotiation
- Works well independently
Timeline
Router
Temco Logistics
07.2025 - Current
Office Clerk
Temco Logistics
10.2024 - 07.2025
Dispatcher
Temco Logistics
03.2024 - 10.2024
Administrative Assistant
Radix Blend Company, LLC
12.2020 - 01.2023
Property Manager
Self-employed
08.2020 - 08.2024
Bachelor of Arts - Spanish Language And Literature
Sonoma State University