Michelle Garcia-Russell

Process all purchase orders for the design center along with non-stock orders for both the fireplace and the hardware departments. Manage inventory levels for all office supplies and consumables for the division. Process invoices daily for the AP department. Verify monthly statements with vendors and assist with short shipments and damage claims. Completed division admin assignments. Communicated with employees across all divisions to reinforce process adherence and control company spending.

• Processed and managed purchase orders for customers, ensuring timely fulfillment. Provided updates and resolved issues for customers, vendors, and shipping providers. Provide assistance with parts questions, pricing requests, and quotes, within a reasonable time frame. Resolved additional order concerns, answered questions, and tracked shipments. Delivered department coverage while assisting customers with inquiries and concerns. Work with all members of the PSA team to improve the level of service provided.
• Managed customer accounts for PSA Security Network channel partners.
• Responded to phone and email inquiries about security products.
• Processed orders, quotes, and account requests using CRM records.

• Managed back of house operations, ensuring inventory accuracy, compliance with audits, and efficient shipping and receiving while supporting sales staff and addressing customer needs. Training staff on new procedures related to inventory systems, POS (point of sale) usage, and problem solving. Oversaw demo device set-up and maintenance, maintained business accounts, and ensured safety and security of all store items.
• Supported Verizon Wireless retail teams with customer account and device assistance.
• Processed activations, upgrades, and service changes through point-of-sale systems.
• Resolved billing questions using Verizon Wireless policies and account records.

• Conducted route check-in process, verifying information accuracy to ensure smooth operations. Set-up liability and paperwork for upcoming deliveries. Assist with computer corrections and batch input to produce bulk routing sheets. Keep accurate records of inbound/outbound miscellaneous vault items for nightly balancing purposes. Input item counts to produce an accurate nightly physical count and balance sheets. Assisted with research to achieve accurate daily balance of all vault items. Assist coin vault with order input and reconciliation to produce accurate deliveries. Coordinated with all departments to deliver exceptional customer service.
• Secured vault cash, valuables, and deposits following Loomis security procedures.
• Verified cash counts against shipment records and branch documentation.
• Monitored vault access and controlled entry for authorized Loomis staff.