Michelle Garcia Adan
WINFIELD
Summary
Dynamic professional with a strong background in leadership and customer service, honed as a Service Leader at Chipotle as well as being in the national guard serving our country. Proven ability to enhance team performance through coaching and mentoring, while maintaining exceptional communication and accountability. Skilled in multitasking and critical thinking, ensuring high-quality service in fast-paced environments. Can adapt into any position given to do an excellent job.
Overview
7
7
years of professional experience
Work History
Soldier
Army National Guard
01.2019 - Current
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Coached and mentored new recruits for motivated, high-performing teams.
- Secured and protected military property, assets, and personnel.
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
- Operated and maintained armored vehicles.
- Coordinated patrol operations to maintain safe urban and rural environments.
Service Leader
Chipotle
09.2023 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Evaluated customer service staff performance and provided constructive feedback.
- Assisted with fundraising activities.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Server
Covenant Living
01.2020 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
Education
High School Diploma -
College of DuPage
Glen Ellyn, IL08-2028
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Customer service excellence
- accountability
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Calm under pressure
- Active listening
- Verbal communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Service Leader
Chipotle
09.2023 - Current
Server
Covenant Living
01.2020 - 03.2023
Soldier
Army National Guard
01.2019 - Current
High School Diploma -
College of DuPage
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