MICHELLE GARCIA GONZALEZ
Lancaster,US
Summary
Motivated and adaptable team player. Dedicated to complete knowledge of company products and services for optimized customer service. Highly organized energetic and versatile leader committed to continuous improvements and growth.
Overview
3
3
years of professional experience
Work History
In Home Supportive Services Provider
Department of Public Social Services
11.2022 - Current
- Personal care services, Assistance with household, transportation, and health services
- Monitor the patients condition, administer medications, help with activities of daily living
- Maintain a safe environment for patients and help with their needs
Lead Server
Dennys Restaurant
01.2024 - 11.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Floor Supervisor
Black Bear Diner Restaurant
04.2022 - 01.2024
- Responsible for planning schedules and delegating assignments to meet coverage and service demands
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Arts - Administration of Justice
Antelope Valley College
Lancaster, CA05.2022
Skills
- Customer Relations
- Leadership
- Bilingual
- Organized
- Integrity
Timeline
Lead Server
Dennys Restaurant
01.2024 - 11.2024
In Home Supportive Services Provider
Department of Public Social Services
11.2022 - Current
Floor Supervisor
Black Bear Diner Restaurant
04.2022 - 01.2024
Associate of Arts - Administration of Justice
Antelope Valley College
Similar Profiles
Myra BlackburnMyra Blackburn
Senior Clerk at Los Angeles County Department of Public Social ServicesSenior Clerk at Los Angeles County Department of Public Social Services
Steven BernardSteven Bernard
In-home Support Services at County Of Los Angeles - Department Of Public Social ServicesIn-home Support Services at County Of Los Angeles - Department Of Public Social Services
Wilona MooreWilona Moore
Intermediate Typist Clerk at Department of Public Social ServicesIntermediate Typist Clerk at Department of Public Social Services
Immanuel Carter CarterImmanuel Carter Carter
Eligibility Worker II at Department Of Public Social ServicesEligibility Worker II at Department Of Public Social Services
Victoria CrowleyVictoria Crowley
SERGEANT at Chester County Sheriff's OfficeSERGEANT at Chester County Sheriff's Office