Michelle Gardner
Nacogdoches,TX
Summary
Highly skilled and dedicated Phlebotomist with 3 years of hands-on experience in blood collection, patient care, and laboratory support. Proven track record of delivering accurate and efficient specimen collection while maintaining a compassionate and professional demeanor. Experienced trainer, adept at teaching and mentoring new phlebotomists, ensuring they adhere to best practices and safety protocols. Strong communicator, detail-oriented, and committed to maintaining the highest standards of patient care and clinical procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Systems Associate
Grifols Biomat USA
07.2024 - 04.2025
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
Supervisor of Training
Immunotek Bio Centers
02.2023 - 07.2024
- Mentored junior trainers to improve their instructional techniques and content design skills, contributing to a high-performing team environment.
- Enhanced phlebotomy training program by demonstrating hands-on activities and real-world scenarios.
- Oversaw all training at center level including creating tailored plans to accommodate the adult learners needs.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Cross-trained existing employees to maximize team agility and performance.
Phlebotmist/Team Trainer
Immunotek Bio Centers
06.2022 - 02.2023
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained new employees in specific job requirements.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TX05-2022
Skills
- Leadership qualities
- Attention to detail
- Customer service
- Workplace safety
Accomplishments
- Instructed over 20 students during 2023.
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Systems Associate
Grifols Biomat USA
07.2024 - 04.2025
Supervisor of Training
Immunotek Bio Centers
02.2023 - 07.2024
Phlebotmist/Team Trainer
Immunotek Bio Centers
06.2022 - 02.2023
High School Diploma -
Nacogdoches High School
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