Michelle Garibay
Oklahoma City,United States
Summary
I am a Business Administration student currently working on my Bachelors at the University of Central Oklahoma. My knowledge, skills, experience, and mindset of "never-stop-learning" have capacitated me in a long list of successful endeavors and excelling in sales, branding, promotions, marketing, media content and management. One can be sure to find me climbing the next mountain to ensure I share the view with the rest.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Epic Charter Schools
Oklahoma City, OK
06.2021 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed student registrations
- Participated in meetings and trainings to covey or gather information to perform functions.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided verbal summaries of non-English documents to diverse audiences.
Business Office Assitant
Dental Depot
Oklahoma City, OK
09.2020 - 06.2021
- Greeted and assisted patients
- Scheduled and confirmed patient appointments
- Various clerical or administrative functions
- Assisted in compiling and maintaining patient medial charts
- Ensured that front lobby was kept up to Dental Depot standards.
Pre-K/Special Education Paraprofessional
Santa Fe South Schools
Oklahoma City, Oklahoma
08.2018 - 09.2020
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities
- Collaborated with teachers to develop effective, individualized learning strategies
- Provided support to students through specialized accommodations, extra assistance and educational assessments.
Social Media Coordinator, Marketer & Promoter
Rogers Concepts
Oklahoma City, Oklahoma
10.2018 - 07.2020
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Increased sales and revenue to companies and venues
- Managed social media platforms such as Snapchat, Facebook and Instagram
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Generated leads through phone calls, emails and face-to-face interactions.
Trainer
Teds Cafe Escondido
Oklahoma City, Oklahoma
02.2012 - 11.2019
- Mentored new hires, resulting in stronger staff development and increased productivity
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Trained new team members on restaurant procedures, menu items and performance strategies
Assistant Store Manager
Skechers
Del City, Oklahoma
06.2017 - 08.2018
- Met company targets by closely monitoring, tracking and controlling sales.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Supervised staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Bachelor of Arts - Business Administration
University of Central Oklahoma
Edmond, OK12.2023
Skills
- Bilingual
- Teaching and Instruction
- Relationship Building and Management
- Microsoft, Spreadsheets, Forms, Presentations
- Social Media
- Developing promotional concepts
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Epic Charter Schools
06.2021 - Current
Business Office Assitant
Dental Depot
09.2020 - 06.2021
Social Media Coordinator, Marketer & Promoter
Rogers Concepts
10.2018 - 07.2020
Pre-K/Special Education Paraprofessional
Santa Fe South Schools
08.2018 - 09.2020
Assistant Store Manager
Skechers
06.2017 - 08.2018
Trainer
Teds Cafe Escondido
02.2012 - 11.2019
Bachelor of Arts - Business Administration
University of Central Oklahoma
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