Michelle Garza
San Antonio,TX
Summary
Experienced and ambitious professional with a strong background in Business Medical Operations. Proven ability to drive business growth and deliver results that have a positive impact on organizations. Skilled in fostering effective team collaboration and excellent management capabilities within business processes. Committed to leveraging expertise to contribute to the success of a dynamic and forward-thinking company.
Overview
21
21
years of professional experience
Work History
Sr. Revenue Cycle Manager
Texas Oncology
02.2019 - Current
- Monitor and guide Revenue Cycle Operations for multiple Texas regions.
- Implement process improvements, ensuring accurate charge capture and coding compliance.
- Provide staff training on revenue cycle management best practices, increasing productivity across the organization.
- Streamline workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Analyze complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.
- Maintain a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
Clinical Support
UT Health of San Antonio
08.2014 - 09.2018
- Provided thorough orientations for new Clinical Support Technicians, fostering a supportive work environment conducive to exceptional team performance.
- Enhanced patient care by providing clinical support to medical professionals during procedures.
- Introduced new technologies into the workplace that increased productivity while reducing manual tasks for clinical support staff members.
- Planned and oversaw work assignments and schedules for clinical support areas to meet daily operational needs.
Clinical Support / EPIC Team Trainer
Driscoll Children’s Hospital
11.2003 - 09.2011
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.
Education
Master of Business Administration -
Keller Graduate School of Management
San Antonio, TX12.2021
Bachelor of Science - Health Services Management
DeVry University
San Antonio, TX06.2020
Skills
- Revenue Performance
- Healthcare Industry Knowledge
- Data Mining
- Process Improvement
- Revenue Enhancements
- Operational Reporting
- Strong Written and Verbal Communication
- Analytical Thinking
- Staff Management
Timeline
Sr. Revenue Cycle Manager
Texas Oncology
02.2019 - Current
Clinical Support
UT Health of San Antonio
08.2014 - 09.2018
Clinical Support / EPIC Team Trainer
Driscoll Children’s Hospital
11.2003 - 09.2011
Bachelor of Science - Health Services Management
DeVry University
Master of Business Administration -
Keller Graduate School of Management
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